Head of Customer Service, Catalyst

Head of Customer Service, Catalyst page is loaded## Head of Customer Service, Catalystlocations: Spring, TX: Piscataway, NJtime type: Voltijdsposted on: Vandaag geplaatstjob requisition id: R47832**Wat we bieden**Ontdek samen met ons een wereld aan mogelijkheden. Kijk samen met ons vooruit en geef vorm aan innovatieve oplossingen om onze wereld duurzamer te maken en het leven gezonder, levendiger en comfortabeler te maken. Bij Evonik krijgt u de kans om u samen met meer dan 33.000 collega's te ontwikkelen en te groeien. Naast aantrekkelijke loopbaantrajecten en hoogwaardige ontwikkelingsprogramma's bieden we met #SmartWork prestatiegebonden vergoedingen, maatregelen ter bevordering van de gezondheid en hybride en flexibele werkmodellen. Zet uw beste beentje voor, ontwikkel uw sterke punten, sla nieuwe wegen in en vind bij ons een job die bij u past.**Hier kunt u rechtstreeks van onze medewerkers meer te weten komen over Evonik:****Responsibilities*** Manages all Order-to-Cash processes for import, export, and domestic orders, including samples* Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations* Responsible for managing 7 FTEs* Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems* Manages billing and invoicing to customers, in addition to collections, and sets targets* Develops goals, analyzes, and acts upon Key Performance Indicators as necessary* Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives* Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals**Requirements*** Bachelor’s degree or equivalent work experience required* 3-5 years of customer support and management experience within the chemical industry strongly preferred* Experience supervising and directing people and resources to achieve specific results* Strong ability to prioritize and manage time and workload* Self-starter with a positive attitude; able to function effectively both independently and as part of a team* Experience handling import and export orders, documentation, and associated logistics* Computer literacy with working knowledge of SAP modules* Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferredCOMPENSATION DETAILSCompensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).Pay Range: $102,900 - $171,500Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:* Medical, dental, and vision benefits* Paid time off plan* 401(k) savings plan* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Disability benefits* Life Insurance* Parental leave* Tuition Reimbursement*The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.***Uw sollicitatie** Om ervoor te zorgen dat uw sollicitatie zo snel mogelijk wordt verwerkt en om het milieu te beschermen, solliciteer dan online via ons . Meer informatie over Evonik als werkgever vindt u op . Stuur uw sollicitatie onder vermelding van de vroegst mogelijke startdatum en uw salarisverwachtingen naar de Talent Acquisition Manager.**Uw Talent Acquisition Manager:**Jonty Nimola (C) Company isEvonik Corporation #J-18808-Ljbffr