Service Advisor

Keller Bros Dodge Automotive Service Advisor

Keller Bros Dodge has proudly served the Lititz and surrounding Central Pennsylvania communities for over a century. Built on trust, integrity, and customer first values, our dealership is known for delivering a straightforward and professional service experience. We believe strong communication and accountability in the service lane create long term customer relationships and a better workplace for our team.

Keller Bros Dodge is seeking a motivated Automotive Service Advisor to join our service team. This role is responsible for managing the customer experience from write up to delivery, maintaining clear communication throughout the repair process, and ensuring both customer satisfaction and shop efficiency.

The ideal candidate is organized, confident, and comfortable working in a fast paced dealership environment while balancing customer needs with technician workflow.

Competitive compensation based on experience.

Performance based incentives available.

Full time

Five day workweek + Saturday Rotation Schedule

Ability to commute to Lititz, PA required

In person, on site position

Valid drivers license required

Greet customers and write up service repair orders accurately

Listen to customer concerns and recommend appropriate maintenance and repairs

Provide clear estimates and obtain customer authorization

Communicate repair status and timelines in a timely and professional manner

Coordinate with technicians to ensure work is completed as promised

Review completed work with customers at vehicle delivery

Promote maintenance services, warranties, and recommended services

Maintain accurate documentation and CRM records

Support CSI performance and follow up on customer surveys and feedback

Previous service advisor or automotive customer service experience preferred

Strong communication and customer service skills

Ability to manage multiple repair orders at once

Comfortable working in a fast paced, customer facing environment

Basic automotive knowledge or willingness to learn

Strong computer skills and familiarity with dealership systems

Valid drivers license with a clean driving record

Long standing dealership with a strong community reputation

Supportive leadership and team oriented culture

Opportunities for career growth within the service department

Consistent workflow and structured processes

Health, dental, and vision insurance

401k with company match

Paid time off and holidays

Paid training and development opportunities

Employee vehicle purchase and service discounts

Keller Bros Dodge is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.

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