Senior Service Technician

About the Company:

Aerolase is the fastest growing medical laser company, serving the high growth dermatology and aesthetic laser market. Nestled in the picturesque Hudson Valley in Tarrytown, NY, the location is also ideal for access to NY City and other areas of the Northeast and Mid-Atlantic U.S. We are hiring in many areas and currently seek laser optical engineering technicians with a passion for creating new things. The company offers a friendly, team-oriented work environment and competitive compensation including salary, bonus, stock options, 401k, and health/dental/life insurance plans.

About the Team:

• We are a diverse team of friendly, creative hard-working people with a passion for achieving our objectives

• We are creative, hands-on and innovative with a strong orientation toward high customer satisfaction

• We have created a very team-spirited company culture and believe it is important to have open and effective cross-functional collaboration and communications – and enjoy our work!

About the role:

We're looking for an enthusiastic, detail-oriented problem solver to lead the service and repair function for our unique solid-state laser devices.

Must have expertise working hands-on with assembly and repair of sensitive, high precision instruments, preferably solid-state laser technology, with a technical equipment manufacturing company. We prefer hands-on experience in multiple laser technologies including solid state lasers, semiconductor lasers, non-linear optical materials and devices, optical benches, and beam directors. Experience with the technical aspects of developing laser and laser-based products is preferred.

Candidates should have proven ability to address complex challenges with ingenuity and innovation, and capability to work independently to manage multiple simultaneous tasks and see all tasks to completion with a demonstrated capacity for leadership and organizing team duties. Also should have the ability to work well in a collaborative multidisciplinary team environment, define and analyze system performance specifications, and ensure adherence to those specifications in the application environment.

Do not apply if you are an IT support specialist and/or a software developer. Only apply if you have relevant hands-on electronics/optics diagnostics and repair experience. Computer repair experience DOES NOT count and is not relevant.

Responsibilities:

• Combine hands-on work with leadership, organization and allocation of duties and work flow among service technicians.

• Test, troubleshoot repair and service lasers, subassemblies and various components, including high-voltage laser power supplies and other electronics.

• Support the development and implementation of test fixtures, equipment, procedures and documentation for the engineering and operations functions.

• Support product design and development activities related to new products and product improvements.

• Support development and maintenance of quality and regulatory documents and procedures.

• Maintain thorough, complete and accurate written records; comply fully with the company's quality system and any regulatory requirements.

• Follow safety rules for working with high-voltages and high-power lasers.

• Perform other duties as completion of responsibilities necessitates or as assigned by supervisor.

Skills and Experience:

1. Minimum 1-3 years of experience in a technical role involving high power pulsed power supplies.

2. Understanding of system, board and component design, testing and troubleshooting.

3. Theoretical and practical knowledge and skills of adequate policies and procedures for the control of laser hazards and high voltage hazards, using relevant protective equipment, ensuring adequate safety education and training of other personnel.

4. Enjoy working with your hands/mechanical ability.

5. Strong analytical and problem solving skills.

6. Proven leadership and project management skills.

7. Experience with manufacturing within a Quality Management System (especially medical).

8. Strong interpersonal and communication skills.

9. Self-motivated, detail oriented and well organized. Ability to make decisions and work independently Strong work ethic and desire to help the company successful by producing a reliable product.

10. Not afraid to ask questions and make suggestions for improvement.

11. Be able to work under pressure due to customer demands.

12. Strong computer skills (Windows™ software).

13. Ability to successfully manage multiple projects and daily responsibilities. Ability to discern and appropriately communicate sensitive issues.

14. Ability to walk, stand, bend, reach, stoop/squat, and crouch. Ability to carry heavy items.

15. Will require working indoors and outdoors – work environment includes the office, the production areas, mechanical rooms, and customer and supplier facilities. Also includes regular contact with high-voltage equipment and laser light emissions.

Educational Requirements:

16. A.S. or higher in technical discipline, optical engineering preferred