Customer Service Representative

Benefits 401(k) matching Dental insurance Health insurance Vision insurance About Us Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers. Position Overview We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery. Key Responsibilities Answer inbound calls and respond to patient inquiries regarding DME products and services Process orders, verify insurance eligibility, and obtain authorizations Coordinate with clinical staff, referral sources, and delivery teams Maintain accurate patient records and documentation Educate patients on equipment use, policies, and coverage Resolve concerns with professionalism, empathy, and urgency Qualifications 1+ year of customer service experience (healthcare or DME experience preferred) Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred) Strong communication and problem-solving skills High attention to detail and ability to multitask Proficiency in EMR/CRM systems and Microsoft Office Bilingual (Spanish/English) is a plus What We Offer Competitive pay Health, dental, and vision benefits Paid time off & holidays Supportive team environment Opportunities for growth and advancement Why Join Us? At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably. #J-18808-Ljbffr SLEEP RX LLC