Workforce Planning Manager, Operations

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Planning Manager supports daily station and network performance by analyzing operational data, identifying trends, and delivering actionable insights. This role focuses on improving on-time performance, reducing delays, and enhancing overall operational efficiency through data mining, reporting, and performance tracking. The position requires strong analytical capability, attention to detail, and the ability to work independently in a fast-paced, time-sensitive environment. What you will be doing Conduct data mining and operational research related to flight performance, delays, turn times, and resource utilization Track and analyze key performance indicators (KPIs) such as on-time departures, ground handling efficiency, and staffing performance Monitor daily operations and provide real-time and post-operational reporting to leadership Identify root causes of delays and operational disruptions, providing data-driven recommendations for improvement Develop and maintain reports, dashboards, and performance scorecards for station and network leadership Prepare clear, accurate, and timely reports and presentations for operational briefings Utilize advanced Microsoft Excel (pivot tables, lookups, data modeling) and PowerPoint to support analysis and communication Ensure data integrity and consistency across operational reporting systems Communicate findings effectively with cross-functional teams including ramp, customer service, and leadership Manage multiple priorities in a dynamic, high-pressure environment while meeting strict deadlinesHas the duty to suggest any improvements to working practice especially those relating to safety and security Operate motorized equipment Frequent bending, stretching, push/pulling, stacking and kneeling in small, confined locations Performs other duties as assigned Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for: Experience in airline or airport operations is strongly preferred Strong knowledge of operational KPIs such as on-time performance, turn performance, and delay codes Advanced proficiency in Microsoft Excel and PowerPoint Proven ability in data analytics, performance tracking, and reporting Strong research and data mining skills with attention to operational detail Ability to make sound decisions based on data analysis Self-motivated and able to work independently with minimal supervision Excellent organizational and time management skills Strong communication skills with the ability to present data clearly to operational teams and leadership Proactive approach with a strong sense of urgency and initiative Must be 18 years of age or older Possess and maintain a valid US driver's license with a clean driving record Pass pre-employment drug screen and all pre-employment testing Education Bachelor’s and/or 4+ years of experience in airline operations as a leader Requirements Advanced skills in Microsoft Excel, Access, and Word Previous experience with workforce management, KPI analysis and planning tools like GS Planning, SITA, Polaris Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Qualifications Education Preferred Bachelors or better. Experience Preferred proficiency in Microsoft Excel and PowerPoint knowledge of operational KPIs such as on-time performance, turn performance, and delay codes Experience in airline or airport operations, preferred Licenses & Certifications Preferred

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