Host/Hostess - OC

Host/Hostess

Reporting to the Restaurant Manager and Assistant Manager, the Host/Hostess is a high visibility position that plays a vital role in ensuring that guests feel welcome, respected, appreciated, and cared for during their time at our restaurant. Our Host/Hostess must emotionally connect with guests, collect information about guests' dining experience/preferences, and effectively communicate with our service team and management.

Core Job Responsibilities:

• Greet guests promptly as they enter the restaurant
• The Host Person is to assist the Captains, Assistant Food Servers, Bartenders and Food Service Runners as it relates to guest contact and table information
• Escort guests to tables using established rotation criteria
• Keep abreast of all Casino venues, hours of operation and menus
• Using Open Table, manage incoming reservations and venue floor
• Check availability on a continuous basis
• Responsible for conveying special orders, cake orders, special requests information to management
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to Restaurant Reservations at end of shift
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Answer the telephone and facilitate guest requests
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Operate POS system.
• Handle money and credit transactions.
• Notify manager on duty of any guest concerns.
• Perform other job-related duties as requested.

The Host/Hostess performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications:

• High volume restaurant management or supervisory experience required
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High school diploma or equivalent
• Two (2) years of related experience
• Work varied shifts, to include weekends and holidays
• Alcohol Awareness Card
• Health Card
• Minimum age requirement is 21
• Experience working in a similar resort setting preferred.

Physical Demands:

• High school diploma or equivalent.
• One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position.
• Experience in a high volume food outlet.
• Experience with touch screens.
• Experience working in a similar resort setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• May be required to work evening, weekends, and holiday shifts.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!