Senior Technical Program Manager

Job Description

Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Collaborates with cross-functional teams to establish and refine scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and moderately complex, cross-organizational initiatives impacting products and business. Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary. Contributes to and initiates improvements to technical programs, driving the implementation of industry best practices and moderately complex process improvements. Adapts and applies continuous improvement methods within technical programs, identifying insights within assigned workstreams to support generating recommendations that deliver operational efficiencies. Leads technical discussions within the immediate team to align priorities and facilitate collaboration on program goals. Leverages technical expertise to guide cross-functional teams. Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models. Facilitates collaboration as a technical liason with or between stakeholders teams by ensuring smooth communication and program tracking.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

–

Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

–

Actively

supports product or service delivery and ensures they meet the applicable third

party, security, export, and accessibility compliance requirements.

–

Participates

in rapid response to security escalations, identifying risks and appropriate

mitigation strategies and supporting the optimal proposed path to resolution.

–

Forecasts

program demands and resourcing to identify risks and ensure that goals are

achievable.

–

Contributes

to the development and implementation of process improvements to improve the

reliability of products or services.

TechnicalManagement and Execution - Technical Strategy and Execution:

–

Utilizes

technical knowledge to identify, track, and manage program dependencies and

risks.

–

Supports

rapid response to escalations, coordinating within team and communicating to

senior team members to assess risk, determine mitigation strategies, and

execute the optimal proposed path to resolution.

–

Analyzes

requirements and provides input on program strategy development.

–

Helps

refine and update delivery standards and guidelines.

–

Identifies

and quantifies opportunities for process automations and advocates for

prioritization.

–

Participates

in incident management initiatives, as applicable.

ProgramOversight - Strategy and Decision-Making:

–

Assists

in aligning priorities with customers, service, and stakeholder teams through

regular reporting to leadership.

–

Collaborates

with cross-functional teams to establish and refine scope and milestones,

aligning to the broader program plan and company strategies and goals.

–

Monitors

key performance indicators (KPIs) and measurement methods for program

performance against established goals (e.g., scope, timelines, deliverable

quality).

–

Builds

a clear communication strategy of objectives to partners and customers.

ProgramOversight - Program and Operations Management:

–

Manages

both technical and non-technical programs and moderately complex,

cross-organizational programs impacting products and business.

–

Drives

the work of program staff (e.g., development, release management, customer

success), identifying and mitigating barriers, including risks and issues in

workflows and technical support.

–

Ensures

collection and maintenance of program documentation (e.g., status reports,

program plans) and identifies risks and issues.

–

Ensures

attention to detail in program management, from thorough planning to execution

and reporting.

–

Fosters

communication across teams.

–

Identifies

and addresses operational challenges that impact team adherence to service

level agreements (SLAs) and productivity targets.

–

Participates

in forecasting program demands, funding, and resourcing.

–

Deploys

change management for programs, such as priority, scope, scheduling, or

requirement changes.

ProgramOversight - Risk Management:

–

Manages

moderately complex issues, bottlenecks, and risks within the scope of work,

escalating when necessary.

–

Assesses

costs, benefits, and return on investment (ROI), informing decision-making and

risk mitigation strategies.

–

Manages

critical issues, making trade-offs between business needs and technical

constraints.

–

Collaborates

across teams to remove blockers for the program and leverage technical and

resource options to ensure successful solution delivery and adoption.

ProcessEfficiency - Process Optimization:

–

Contributes

to and initiates improvements to programs, driving the implementation of

industry best practices and moderately complex process improvements.

–

Organizes

and documents program objectives, workflows, responsibilities, and

accountability while implementing cross-functional solutions to address

business problems.

–

Collaborates

with management to develop and refine processes and procedures.

ProcessEfficiency - Continuous Improvement:

–

Adapts

and applies continuous improvement methods within programs, identifying

insights within assigned workstreams to support generating recommendations that

deliver operational efficiencies.

–

Advances

business-critical improvements to the solution's availability and reliability.

–

Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–

Defines

requirements and configurations of existing and new development tools, where

applicable.

Collaborationand Program Leadership - Cross Functional Collaboration:

–

Leads

discussions within the immediate team to align priorities and facilitate

collaboration on program goals.

–

Works

on small-scale process improvements, analyzing existing processes and proposing

refinements to enhance team efficiency.

–

Communicates

program updates, risks, and opportunities within the team and related

stakeholders to facilitate decision-making.

–

Engages

with stakeholders within and outside the team, collecting input to support

program execution.

Collaborationand Program Leadership - Program Leadership:

–

Participates

in leading programs to enhance organizational efficiency.

–

Leverages

technical expertise to guide cross-functional teams.

–

Drives

change across the team.

–

Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Data andAnalysis:

–

Collaborates

with development teams to enhance reports, dashboards, forecasts, tools, and

models.

–

Contributes

to the utilization of data to solve problems impacting the success of the

program(s), including adherence to SLAs.

–

Conducts

analysis on a small number of data sources with minimal complexity, which may

include competitive analysis, trend analysis, and KPI analysis, to drive

data-informed decisions to support the program goals, presenting findings with

immediate teams stakeholders.

StakeholderEngagement:

–

Facilitates

collaboration with or between stakeholders teams by ensuring smooth

communication and program tracking.

–

Collaborates

with internal and external stakeholders to monitor progress toward program

goals.

–

Identifies

and documents stakeholder needs and works cross-functionally to implement

solutions that enhance satisfaction.

–

Assesses

risks to customer satisfaction and evaluates mitigation efforts, providing

solutions to the immediate team to ensure alignment on resolving these risks.

–

Helps

coordinate team priorities and ensure coverage to effectively respond to

immediate customer needs.

CoreResponsibilities

Planning& Execution:

–

Independently

manages work, monitoring timelines and deliverables to ensure projects or

initiatives stay on track and meet requirements. Proactively prioritizes work

and adapts to resource or timeline shifts, suggesting adjustments to maintain

project efficiency.

Collaboration& Partnership:

–

Collaborates

across teams to align on expectations and achieve shared objectives. Builds and

maintains a comprehensive understanding of business, stakeholder, and/or

customer needs to build and support effective partnerships. Actively listens to

diverse perspectives and asks questions to ensure understanding of others.

ProblemSolving:

–

Independently

identifies and addresses standard and non-standard issues in accordance with

standard practices, escalating more complex issues as appropriate. Analyzes

data and/or information from multiple sources to troubleshoot standard and

non-standard errors. Contributes to knowledge sharing and best practices.

ContinuousLearning:

–

Embraces

continuous learning by actively seeking to build knowledge and new skills

and/or tools and staying current with industry trends and best practices. Seeks

out and leverages feedback and training to improve skills. Contributes to a

culture of continuous learning and knowledge sharing with team members.

ContinuousImprovement:

–

Develops

ideas and recommends updates to increase the efficiency and effectiveness of

processes, protocols, and workflows within a team. Seeks input from team

members on alternative approaches and methods for improving work.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $83,000 to $166,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.