Customer Success Manager II

Customer Success Manager

Are you passionate about building relationships and ensuring customer success? Do you love collaborating with teams to solve complex problems? Join our highly skilled Customer Success Team!

As our Customer Success Manager, you will serve as the primary point of contact, driving product adoption and strengthening customer relationships to boost renewals and growth. By understanding customer goals and guiding them through success milestones, you will ensure value realization. Leveraging data and proactive engagement, you'll mitigate churn and uncover expansion opportunities, with success measured by sustained adoption, high renewal rates, and profitable growth.

Partner with our Security, Delivery, and Compute customers. As a Customer Success Manager to high-value customers, you will serve as their trusted advisor collaborating with the Integrated Account Team and across Akamai divisions, solving complex challenges and maximising partnership value. Your relationship-building skills, strategic leadership and initiative will drive customer outcomes, ensuring value realization while encouraging customers to renew and expand their use of Akamai products and services.

As a Customer Success Manager, you will be responsible for:

• Being the primary trusted point of contact to key customer stakeholders, building relationship and customer success.
• Being the day to day account owner driving regular internal and external meetings, handling customer escalations, QBRs, and more.
• Leading & orchestrating Value-Based Outcomes and Success Planning to help customers adopt and operationalize Akamai products, achieving their business goals.
• Managing customer health and usage to identify risks, securing renewals and identifying expansion opportunities
• Partnering with the Sales team on renewal activities.
• Managing customers in the DACH Region, in person and virtual.

To be successful in this role you will:

• Have relatable Customer Success experience.
• Have solid understanding of internet & cloud computing, content delivery & cyber security technologies.
• Demonstrate excellent organizational, problem-solving and analytical skills.
• Have proven ability for developing long-term, strategic client relationships incl. c-level, with customer facing experience.
• Be performance driven with a growth mindset, always taking the initiative.
• Have exceptional listening, communication and presentation skills with fluency in both German and business English.

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

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