Funeral Director/Embalmer

Locations Kincannon Funeral Home 3020 N Main St Altus, OK 73521, USA Summary This position is the primary contact for client families and is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and exceed client expectations. Essential Functions Consult with client families or legal representatives of the deceased to create services designed to meet memorialization expectations. Ensure that client families are presented with all merchandizing and service options available. Obtain information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance. Coordinate all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service. Utilize systems to record merchandise selections, enter contracts, and complete necessary forms. Prepare and embalm the deceased for interment, cremation, or other disposition in conformity with legal requirements and with the utmost respect and dignity. Ensure proper paperwork, including permits, logs, identification tags, and certificates, is completed accurately and timely and in accordance with relevant laws and regulations. Properly and safely utilize embalming instruments and machinery in accordance with company guidelines. Utilize personal protective equipment and adhere to relevant operational and safety procedures. Dress, apply cosmetics, and perform casketing duties. Plan, schedule, and conduct visitations and services. Oversee all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location. Place casket or remains in visitation area, setting up the area to comply with client family wishes, including adjusting light fixtures and arrangement of flowers or plants. Direct and usher families and service attendees to and from the location of the funeral service. Supervise and assist in the transportation of client families to ensure a timely departure and arrival. Arrange and coordinate shipment or transportation of remains to and from other cities and locations. Instruct and oversee work of Apprentice Funeral Directors/Embalmers on cases, services, and paperwork. Stock and clean preparation room and refrigeration unit. Work on‑call / first‑call as needed. Identify and remedy all hazards on grounds. Perform other duties as assigned. Teamwork orientation. Detail orientation. Thoroughness. Customer service orientation. Time management. Required Education, Experience, Certifications and Licensure Four‑year degree or equivalent combination of education, training and experience preferred. Five years of experience as a licensed Funeral Director/Embalmer. Valid and applicable state Funeral Director and Embalmer License; reciprocal across states and in good standing. Valid state issued driver’s license in good standing and acceptable driving record. Additional Eligibility Qualifications Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements. Demonstrated willingness to participate in growing market share through community involvement. Able to read, write and speak English fluently. Bilingual is a plus. Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred. Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise. Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment. Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner. Attention to detail and follow‑through. Ability to work independently with little or no supervision. Supervisory Responsibility This position has no direct supervisory responsibilities. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The duties associated with this position are generally performed in an indoor office setting. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function includes, but is not limited to, computer, fax, copier, multi‑line phone system, AV system, body lift, casket handling/transport devices, personal or company‑owned vehicle. Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds. This position may also require power reaching, pushing, and pulling. Employees in this role must be able to perform job duties when awakened from a sound sleep. This position may also be exposed to chemicals and/or blood‑borne pathogens. Exposure risk is considered: High. Overtime is sometimes necessary or required. Travel This position may require up to 10 percent out‑of‑area and overnight travel. Travel is primarily local occurring during the business day only. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr