Claims Specialist
ASK Consulting LLC
Description Responsibilities Claims Investigation & Validation • Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes. • Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims. • Research deductions, customer disputes, and overpayments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued. Carrier & 3PL Financial Recovery • File and track freight claims with carriers, freight forwarders, and insurance underwriters. • Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage. • Maintain and update claims aging reports to minimize outstanding balances. Cross-Functional Collaboration & Settlement • Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies. • Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements. Reporting & Root-Cause Analysis • Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks. • Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss. Qualifications & Skills Required Technical Skills • Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS). • Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation). Key Competencies • Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes. • High attention to detail and ability to interpret contracts and insurance guidelines. • Good organizational skills.
Vacancy posted 2 days ago
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