Director, Site Operations

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Position Overview

The Director, Site Operations – Mexico serves as Paylocity’s designated country leader and is accountable for the overall effectiveness, growth, and strategic alignment for the Mexico-based teams within the organization. 

Acting as a key liaison between Mexico-based teams and enterprise leadership, this role provides matrix leadership across Operations, Product & Technology, and Corporate Functions while overseeing site operations, workplace services, business continuity, and local stakeholder relationships. The Country Manager helps ensure alignment with enterprise priorities while supporting a strong team member experience, operational excellence, and compliance with local employment and regulatory requirements.

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Country Leadership & Strategy

· Serve as Paylocity’s designated country leader and visible representative for Mexico, strengthening the company’s presence, reputation, and strategic influence with internal and external stakeholders.

· Partner with executive and functional leaders to develop and execute strategies that support business growth, workforce expansion, and operational objectives in Mexico.

· Serve as a trusted advisor to enterprise leaders on workforce, operational, cultural, and market considerations, ensuring local needs and opportunities are represented in business planning and decision-making. 

· Help shape and advance Paylocity’s long-term location strategy and growth roadmap for Mexico.

· Build and maintain relationships with key business, industry, government, and educational stakeholders that support business and talent objectives.

Organizational Leadership

· Provide matrix leadership and coordination across Operations, Product & Technology, and Corporate Functions (including Human Resources, Finance, Legal, Facilities, Compliance, Information Security, and other enterprise support functions) located in Mexico.

· Foster collaboration, communication, and alignment across teams with varying reporting structures and business priorities.

· Serve as the escalation point for site-wide organizational and operational challenges spanning multiple functions.

Team Member Experience & Culture

· Champion initiatives that strengthen team member engagement, inclusion, recognition, retention, and development.

· Partner with leaders to cultivate a workplace environment that reflects Paylocity’s values and culture.

· Support leadership communication, change management, and organizational effectiveness initiatives.

· Serve as a visible and accessible leader for employees across Mexico-based functions.

Corporate Partnership 

· Partner closely with Human Resources, Finance, Legal, Facilities, Procurement, Information Security, Technology, and other corporate functions to support business operations and workforce growth.

· Coordinate the local implementation of enterprise programs, policies, and initiatives.

· Facilitate effective communication and collaboration between Mexico-based teams and U.S.-based support functions.

Compliance, Governance & Risk Management

· Ensure compliance with Mexican labor laws, regulatory requirements, and company policies through partnership with Legal, Human Resources, Finance, and external advisors.

· Monitor and mitigate operational, compliance, and business risks, escalating issues as appropriate.

· Support audit, governance, and enterprise risk management activities.

· Ensure appropriate controls, documentation, and processes are maintained to support regulatory compliance and business continuity.

Site Operations & Business Continuity

· Serve as the accountable site leader for Mexico workplace operations, ensuring the office environment, infrastructure, vendor services, and support functions effectively meet business needs and growth objectives. 

· Provide matrix leadership and governance over Facilities, Procurement, Physical Security, Workplace Experience, Business Continuity, and other site-support functions operating in Mexico.

· Support office planning, growth initiatives, vendor management, and operational readiness to develop and maintain a multi-year site maturity roadmap and mitigate risks or barriers to growth.

· Lead site-level crisis management, emergency response coordination, and business continuity planning.

Education and Experience

· Bachelor’s degree in Business, Operations, Management, or related field required.

· MBA or other advanced business degree preferred.

· 10+ years of progressive leadership and company growth experience within a multinational SaaS, technology, or shared services organization, including experience working within a U.S.-headquartered company with globally distributed teams.

· Experience serving as a country leader, site leader, general manager, or regional operations leader.

· Demonstrated success leading through influence in a highly matrixed environment.

· Experience leading or supporting Mexico-based operations within a multinational organization, including demonstrated understanding of local business practices, workforce dynamics, employment regulations, and cultural considerations. 

· Experience partnering across multiple business functions, including Operations, Technology, HR, Finance, and Legal.

· Strong understanding of Mexico business practices, labor laws, and regulatory requirements, and the broader employment landscape.

· Exceptional communication, stakeholder management, relationship-building, and executive presence skills.

· Excellent bilingual proficiency in English and Spanish.

· Experience supporting workforce growth, organizational scaling, and site expansion initiatives.

· Ability to perform the essential functions of the role with or without reasonable accommodation.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on us.fitly.work. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.

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