Lawncare General Manager

Job Description

Job Description

Here’s the deal: we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career to become a General Manager with our company, or you’re already successful at being a supervisor, then we want to talk with you.

Here at The Grounds Guys, we are looking for someone ready to take a step forward in their career as a General Manager.

As a lawncare or landscaping professional as well as in leading a team.

Benefits & Pay

• $23 - $28/ hour - Pay based on experience
• Full-time
• Performance pay included
• Opportunities for advancement

Is this right for you?

Here are some things we’re looking for in a General Manager. If you identify with any of these statements, we want to speak with you right away, so make sure to apply immediately.

· You are passionate about serving others, including your crew, the customers, and the community.

· You love the business side of business and enjoy assisting with routing, quality control, and covering when the owner is away from the business.

· Dealing with staffing issues is part of the job, and you take it on as a challenge to assist in hiring and retaining the best crews.

· You see customer service issues as an opportunity to turn every customer into a raving fan.

· You pride yourself on your communication and are exceptional at getting the work done no matter what it takes.

Your Responsibilities as a General Manager

· Overall management of the business –

o You are quite literally the person that will hire, coach, and mentor staff to ensure they are consistently delivering high-quality service in the most efficient manner.

o The team looks to you to keep things organized. You’ll help improve upon current processes to ensure quality, profitability, and future growth.

o The team looks to you for support and to maintain a positive company culture. You find solutions for issues that come up among the staff. And you make sure that team members have

the training they need.

o You implement and maintain safety training, equipment maintenance, payroll reporting, completion of all services, routing and scheduling, gross margins, and reporting processes to the Owner.

o You work in conjunction with the owner to meet sales goals and manage current accounts.

o You implement Grounds Guys franchise systems effectively and efficiently throughout the business.

o You manage various personnel functions including hiring, promoting, merit recommendations, disciplinary actions, and vacation schedules of all field personnel and staff.

How We Measure Success

· Attendance: Might sound basic, but it’s critical for the General Manager to set the example in attendance for the rest of the team.

· Budget vs Actual Hours: Keeping jobs profitable is dependent on managing the time planned and spent at each job.

· Return Rates: You’ll ensure quality control to make sure it’s rare to ever need to go back to redo a job.

· Crew Retention: Ensuring a healthy team environment and keeping people accountable will help reduce turnover.

· Customer Retention: Building great relationships with each customer, and ensuring that they receive exceptional service, will keep them coming back.

· Full Utilization of Software & Processes: This helps make all of the above possible.

Job Requirements for General Manager

· This position requires a proactive leader, who has a strong work ethic, and is a self-starter who can interact with the public and our employees.

· You will need to know your way around mowers, trimmers, tractors, etc. - how to operate plus preventative maintenance.

· If you don’t already have them, you must be willing to complete training to get all required certifications and licenses within 6 months, if required.

In addition, there are a few additional minimum requirements that are necessary to be considered for this position.

· Clean driving history with experience driving a trailer

We know we presented a lot to you here and that’s because we’re looking to hire only the best. If that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.