SR Special Ops Supervisor

Join Universal LogisticsAre you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply-chain services that drive efficiency, accuracy, and value for our customers.Responsibilities will include but not be limited to:Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on-time performance.Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.Problem-solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on-time service, quality, and cost.The ideal candidate should possess the following:0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).Bachelor's degree preferred (not required).Clear, professional written and verbal communication skills.Strong problem-solving, analytical, and attention-to-detail skills.Proven ability to multitask and stay organized in a fast-paced environment.Leadership mindset with the ability to coach and support front-line teams.Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.