Will Call Warehouse Associate Mesa, AZ

Founded in Denver in 1987 QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors industrial facilities and OEM businesses.

At QED we embrace what makes us unique. As a company with local roots and global reach we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress OUR PEOPLE. No matter where they work or who they are we trust their individual skills and qualities and give them everything they need to reach their full potential.

Establishes or improves relationships with customers to better understand sales territory schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery. Warehouse responsibilities including: shipping receiving inventory control and order pulling.

What youll do:

• Communicate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations using tact courtesy a positive attitude toward customers and co-workers pleasant telephone etiquette and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments including credit purchasing warehouse outside sales and management.
• Determines make type and quality of merchandise desired by being familiar with products sold in the department by use vendor location in warehouse catalog and catalog number other reference materials and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product using samples or catalog and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices terms and delivery for standard complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification necessary information for customer merchandise price and sales tax status for processing shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer based on knowledge of own firms delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Recognize when special pricing is required and provide competitive pricing.
• Follow up on all quotations in an attempt to write the order or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed to resolve customer order problems and complaints promptly.
• Acquires uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Warehouse responsibilities: including: shipping receiving inventory control and order pulling.
• Other responsibilities may be assigned.

What youll bring:

• Ability to read analyze and interpret general business periodicals professional journals and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers clients customers and the general public.
• Ability to perform math functions representative of the job such as; addition subtraction multiplication and division in all units of measure using whole numbers common fractions decimals and metric scales; computing rate ratio and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts interest commissions and proportions.
• Possess in depth knowledge of QED computer systems Microsoft Office etc.
• Must be a team player and abide by QEDs strong core values and beliefs.

Location: Mesa AZ

Shedule: Monday-Friday 7:00am - 4:00pm

Day in the Life of a Counter Sales Associate: We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder

• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation order of protection status protected veteran or military status or an unfavorable discharge from military service or any other categories protected by federal state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified keeping with our commitment we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if a reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please call or email .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246 including the Pay Transparency Nondiscrimination Provision. To learn more Click here.

Required Experience:

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