Senior Property Manager

Job Description

Job Description

Description:

The Senior Property Manager (SPM) works under the direction of the Portfolio Manager. The SPM is responsible for all site based property management related activities including: supervision, training, and ongoing development of direct reports, ensuring regulatory compliance, maximizing property financial results, assisting with the development and implementation of organizational policies and procedures related to property management, ensuring adherence to company policy and procedure, proactively identify areas of trouble and implement mitigation strategies, maintaining positive resident relations and other day to day site level activities.

Essential Functions

Training and Administration

• Training and mentorship of Property Managers, including assisting in hiring and leading ongoing training.
• Mentor managers at assigned properties. Ensure managers in group are comfortable and supported at PSHH.
• Help portfolio managers determine necessary interventions and training for managers.
• Help with tenant intervention as needed.
• Prepare various weekly and monthly reports as required.
• Maintain the community room calendar, if applicable.
• Lead department-wide training, as applicable and appropriate.
• Manage large projects, as assigned. Problem-solve with managers.

Compliance

• All duties related to processing tenant applications.
• Annually re-certify tenants by the effective date.
• Review and prepare for audits from regulatory agencies and investors by ensuring that all internal and regulatory compliance requirements are followed and completed.
• Attend training classes and seminars to stay current with appropriate property required certification.
• Maintain tenant and unit files in accordance with regulations.

Maintenance/Safety

• Perform move-out inspections with Maintenance Supervisor.
• Ensure settlement statements and other parts of the move out process are completed accurately and timely.
• Maintain accurate information on vacancies and the make ready process.
• Arrange for re-keying of door locks.
• Process repairs quickly to ensure the unit can be re-rented as soon as possible.
• Assist with periodic inspections.
• Perform move-in inspections with tenants.
• Ensures all turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with PSHH standards, and the property’s budgetary goals and limitations.
• Ensure work orders are prioritized and completed according to policy.
• Track preventive maintenance and process purchase requests and approval forms.
• Check community areas and shared spaces for cleanliness and safety on a daily basis
• Maintain control of keys for apartments and common areas.
• Be prepared for emergencies with mapping of gas shutoff valves, water, escape routes, etc.
• Ensure physical standards for each site are achieved in accordance with expectations of the organization.

Resident Management

• Review lease and house rules and with the new tenants and instruct on the use of appliances, etc.
• Assist tenants in organizing regular cultural and national celebrations.
• Help to coordinate, through department collaboration, self-sufficiency tenant programs and activities.
• Reinforcing lease, addendums, house rules with proper notices and meetings.

Financial

• Help with budget overview, work on early stages of budget development.
• Ensure variance reporting is completed monthly for each property.
• Collect rents according to policy and ensure benchmarks are met.
• Ensure leasing procedures are followed and occupancy levels are at standards.
• Process security deposit refunds in a timely manner.
• Process accounts payable on a weekly basis.
• Work within the approved operating budget.

• Ability to speak/write Spanish preferred.
• Relate and work well with people from diverse backgrounds
• Ability to work in a collaborative manner and in a team environment
• Organized, responsive, and responsible
• Define and solve problems
• Excellent communication skills
• YARDI property management software
• Excellent computer skills
• Approximately two years of affordable housing experience (USDA, TCAC, HOME, and/or HUD)
• Supervisory experience preferred
• High School Diploma or Equivalent
• Valid CA driver’s license, proof of car insurance and access to a reliable vehicle
• Must be Tax Credit certified or have the ability to achieve certification
• Light lifting, walking, ability to bend and squat for short periods of time
• Must live on-site in a company-provided unit