Case Manager

Case Manager in the Bronx Full-time position. About the Position The Case Manager will be responsible for providing residential and long‑term support services to homeless and at‑risk adults transitioning into permanent housing. The Case Manager will carry a caseload of approximately 20 to 25 formerly homeless and/or low‑income individuals. Frequent contact with tenants (weekly or monthly face‑to‑face meetings, telephone conversations, aftercare contacts) and electronic exchanges with colleagues are expected. Responsibilities Provide direct case management services on‑site and in the field, including mental health and substance use assessments. Develop and update service plans, assist with obtaining public assistance, Social Security benefits, and other publicly available resources. Adopt a person‑centered, evidence‑based approach such as Motivational Interviewing, Critical Time Intervention, and Harm Reduction. Use electronic health records and maintain accurate tenant files/charts. Coordinate and document clinical case management and psychosocial services, documenting the effectiveness of the services provided. Develop Individual Service Plans and review them periodically toward goals. Serve as liaison between tenant and community providers. Facilitate groups focused on life skills, education, support, relapse prevention, and mental health counseling. Complete referrals to medical, mental health, and other outside providers. Collaborate with Workforce Opportunities Staff to assist tenants with employment‑related goals. Ensure compliance with organizational and funder regulations; adhere to documentation requirements. Coordinate aftercare services and follow‑up contacts for post‑discharge updates. Conduct outreach and engagement, including apartment visits and inspections. Participate in community development efforts such as community meetings and support residence in establishing partnerships. Work with Property Management staff to assist tenants in meeting lease terms, mediating landlord‑tenant disputes. Apply trauma‑informed interventions and culturally responsive engagement techniques. Participate in community initiatives to fulfill the mission to end homelessness. Provide crisis intervention when needed. Respect cultural differences among tenants in all services. Carry out additional duties as assigned by leadership. Scatter Site Programs Only: Field work can account for 85% of time. Requirements A Bachelor's degree in human services or a related field. Strong organizational, writing, communication, and computer skills. Relevant experience working with low‑income or homeless populations. Bilingual Spanish required. Self‑starter with energy to work within the community. Physical requirements: type, use hands and fingers, reach with hands and arm, walk, stoop, kneel; up to six hours sitting at a desk during an eight‑hour shift; lift items less than 5 pounds; move throughout the facility while carrying out duties. #J-18808-Ljbffr Bond Health