Member Specialist

Sam's Club #6414 3540 E Franklin Blvd Gastonia, NC 28056-6297 Responsibilities Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provide member service by maintaining exit areas; reviewing member receipts; acknowledging members and identifying member needs; assisting members with purchasing decisions; and assisting members with locating merchandise. Provide member service by maintaining self‑checkout area; resolving member issues and concerns; promoting Sam’s Club products and services; providing guidance and support to members regarding self‑service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; and assisting members with transactions utilizing self‑checkout area. Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices. Assist with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Minimum Qualifications Retail experience including operating front‑end equipment (for example, cash register). Working with mobile retail applications. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at . The hourly wage range for this position is $18.00 to $26.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Primary Location 3540 E FRANKLIN BLVD, GASTONIA, NC 28056-6297, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Explore our benefits No cost to you. As a Sam’s Club associate, you’re eligible to enjoy a complimentary Sam’s Club Membership, which includes exclusive pricing, savings events, and access to a wide range of products and services in‑store and online, plus a 10% discount on fresh fruits and veggies. Live Better U is 100% covered. Earn a degree or in‑demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams. Clear Pathways: Sam’s Club has invested in the next generation of talent through in‑house training programs and community‑based organizations that cultivate opportunities for everyone. Enjoy 401(k) matching and stock purchase plans. Paid time off: Take a break as needed for vacation, sick leave, holidays, parental leave, and more. Medical, dental, vision, and wellness programs for you and your family. Access mental health resources and assistance programs for life’s challenges. Training, leadership programs, and clear paths to advance. That’s just the beginning. We offer more perks specific to your work location and role. At Sam’s Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyone’s voice is heard and respected. Collaboration is at the core of everything we do. Whether it’s working together in the club or brainstorming new ideas in the corporate office, we’re committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. Your work makes an impact every day, and we’re excited to have you as part of our community. #J-18808-Ljbffr Walmart