Service Supervisor, Torrance (2nd shift)

Supervisor, Service Center A role responsible for assisting the service manager in day‑to‑day operations of the Lucid Service Center, managing a team of advisors, technicians, service assistants and parts staff. The individual will set an example, encourage continuous improvement, and ensure detailed, complete work orders and optimal customer experience. Responsibilities Manages and develops Service Team members and day‑to‑day service business, including customer service interactions, reporting and repairs Performance Management: continually evaluate each employee’s performance and provide feedback to drive results Involved in selection, training and development of service employees, ensuring positions are filled in a timely manner Support, implement, and provide follow‑up for all training Participate in meetings, workshops and other learning opportunities Ensure the team delivers the highest level of Lucid customer experience while developing professional relationships with clients/vendors Manage timecards and schedules for service center team members Address client concerns or complaints quickly and professionally Develop a working knowledge of industry standards, regulations, restrictions, and ensure department compliance Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time Monitor employee work and provide guidance, ongoing training, and development as needed Perform quality control checks on vehicles once repairs are completed Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution as a Supervisor Assist with or perform administrative tasks Resolve people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams Other duties as assigned Qualifications Automotive service experience, including understanding KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time Learning agility Willingness to take on more responsibility and develop into a management position Self‑starter with curiosity and desire to review processes and execute changes Knowledge of company policies, protocols, and process Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors Verifiable track record of excellence in customer service Willingness to assist on repairs as needed Exceptional organization and ability to drive continuous improvement in a fast‑moving environment Excellent written and verbal communication skills, ability to work independently and collaboratively in a team environment Assist in building a world‑class team from the ground up Ability to analyze and interpret internal reports Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software Ability to travel as needed Willingness to complete Lucid provided CPR training post‑hire Valid driver’s license with no suspensions within the past year; drivers under 21 must have a license for at least 3 years and complete Lucid training upon hire Preferred Qualifications AA/BS in Automotive Technology or Business Management, or equivalent work experience Knowledge of HV systems, LV systems, and EV powertrains Start‑up experience in fast‑paced environments Previous OEM specific EV experience and training ASE Certification(s) EPA 609 Certification Compensation & Benefits Base Pay Range (hourly): $97,700 — $134,310 USD Lucid offers a comprehensive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with applicable plans. Equal Opportunity Employer At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at View email address on click.appcast.io . Candidate Data Privacy By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. #J-18808-Ljbffr Lucidmotors