Online Grocery Pick-Up Lead

Job Description Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality. In-Store Grocery Shopper initiates and completes selection process for customers' online orders. Online Grocery Pick-Up team is responsible for assembling customers' online orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at the store for pick up. In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. E-Commerce team including Online Grocery Pick-Up associate communicates any substitutions or exceptions to customers' order at time of pick-up. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. Read and follow directions given in the note section. Ensure quality and freshness of all items chosen. Communicate with customers via a portable phone and respond to calls in a professional and timely manner. Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars. Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to online shopping. Process the orders through the point of sale (POS) system. Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock. Maintain organization and cleanliness of staging areas and equipment. Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor. Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair. Perform required opening and closing procedures. Assist in training new e-Commerce team members. Meet/exceed productivity standards. Ability to work cooperatively in a high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications Minimum Position Qualifications: Ability to work without supervision. Ability to read shelf tags. Basic math skills (i.e., counting, addition, and subtraction). Excellent oral/written communication skills. Desired Previous Experience Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier. Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. #J-18808-Ljbffr Kroger