Client Success Manager

Job Description: Revenue Cycle Client Success Manager (CSM)True North LLC|Full-Time | Salaried PositionBuild Relationships. Drive Results. Make an Impact in Healthcare.Are you an energetic, relationship-driven professional who thrives in a fast-paced environment and enjoys helping clients succeed? Do you love solving problems, improving operations, and working with a team that values collaboration, growth, and innovation?At True North LLC, we are looking for a motivated and strategic Revenue Cycle Client Success Manager (CSM) to become a trusted advisor to healthcare clients while helping drive operational excellence across Revenue Cycle Management (RCM) services. This is more than a traditional billing role — it’s an opportunity to lead client relationships, improve financial performance, and make a meaningful impact in a growing organization with a strong culture and exciting future.If you’re someone who enjoys building relationships, taking ownership, leading projects, and working alongside a supportive team where your ideas matter, this could be the perfect next step in your career.Why People Love Working at True NorthAt True North, culture is a priority. We believe people do their best work when they feel supported, valued, and empowered to grow. Our team environment is collaborative, energetic, and focused on continuous improvement.Our employees enjoy:A positive, team-oriented culture where people genuinely support one anotherOpportunities for career growth and advancement within a growing organizationLeadership that values innovation, accountability, and fresh ideasMeaningful work that directly impacts client success and business performanceA fast-paced environment that keeps work engaging and rewardingThe ability to make a visible difference rather than feeling like “just another employee”We’re looking for individuals who bring energy, initiative, and a passion for helping clients succeed.What You’ll DoBecome a Strategic Client PartnerServe as the primary point of contact for healthcare clients regarding Revenue Cycle operationsBuild strong relationships with providers, leadership teams, and operational stakeholdersLead recurring client meetings focused on Accounts Receivable performance, KPIs, and financial improvement opportunitiesDrive Operational & Financial SuccessMonitor and analyze key performance indicators such as DSO, aging claims, and reimbursement trendsHelp clients resolve operational barriers that impact cash flow and timely reimbursementPartner with internal billing teams to ensure efficient and accurate RCM processesLead Complex Projects & Problem SolvingOversee billing reconstruction projects and complex claim correction initiativesCoordinate solutions that maximize revenue recovery and improve operational workflowsIdentify opportunities for process improvement and operational efficienciesSupport Growth & Client OnboardingGuide new clients through onboarding and implementation processesHelp standardize training tools, workflows, and customer success best practicesContribute to scalable systems that support long-term company growthWhat Makes This Role Exciting?This role combines client success, healthcare operations, analytics, and strategic problem-solving into one impactful career opportunity. You won’t be stuck doing repetitive administrative work — you’ll be building partnerships, leading conversations, influencing outcomes, and helping healthcare organizations improve their financial health.As our company continues to grow, this role offers strong visibility and advancement opportunities for individuals who demonstrate leadership, initiative, and a passion for excellence. If you enjoy working in an environment where your contributions truly matter, you’ll thrive here.Who Will Thrive in This Role?The ideal candidate is energetic, proactive, and relationship-focused. They enjoy balancing strategy, communication, and operational problem-solving while working in a collaborative environment.Successful candidates are:Strong communicators who build trust and confidence with clientsOrganized professionals who thrive in fast-moving environmentsPositive, solutions-oriented thinkers who enjoy solving challengesComfortable leading meetings and managing multiple prioritiesAnalytical and detail-oriented while still focused on the bigger picturePassionate about continuous improvement and helping others succeedTeam players who value culture, collaboration, and professional growthQualifications & SkillsExperience in Revenue Cycle Management, healthcare billing, or collections requiredStrong understanding of Accounts Receivable processes and healthcare reimbursement workflowsExperience managing client relationships and navigating escalations professionallyStrong analytical, organizational, and project management skillsExcellent verbal and written communication abilitiesFamiliarity with Medicaid, VA, private pay, and payer filing requirements preferredAbility to work independently while collaborating effectively across teamsExperience leading operational improvements or process initiatives is a plus #J-18808-Ljbffr True North LLC