Cafe Service Associate

Job Description

Job Description

Description:

DUTIES & RESPONSIBILITIES

• Provides attentive, prompt, and friendly service to all internal and external customers.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Maintains knowledge of products, sales, and promotions.
• Actively engages with customers and receives orders promptly and accurately.
• Utilizes POS system to process transactions efficiently, entering all accepted tenders accurately. 
• Prepares high-quality foods on demand according to customer needs and preference.
• Follows established recipes and maintains quality of the highest standard.
• Ensures inventory is stored, stocked, and rotated according to standard procedures.
• Handles all product in a safe, sanitary, and conscientious manner.
• Completes shrink log as needed.
• Ensures displays, signage, and tags are accurate.
• Installs new product displays as needed.
• Participates in maintaining cleanliness and order.
• Adheres to Health Department regulations and department sanitation and safety procedures.
• Adheres to all workplace safety and security policies.
• Participates in meetings and trainings.
• Others duties as assigned.

Requirements:

PREREQUISITES

• High School Diploma or equivalent education or experience.
• A minimum of one (1) year’s experience in a retail or food service environment.
• A minimum of one (1) year’s experience and familiarity with natural foods and products.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Ability to accurately measure ingredients or calculate change.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Familiarity with POS systems preferred. 

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Must wear closed-toe, skid-resistant shoes; a head covering (hat, bandanna, etc.); and long pants.
• Ability to work in varying temperatures.
• Ability to stand for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.