Warehouse Operations Lead - Team Builder & Optimizer

Description LOCATION: Onsite REPORTS TO: Warehouse Area Manager TYPE: Full Time, Exempt DEPARTMENT: Warehouse About the Role Generation Tux is a fast-growing company on a mission to make formal wear rentals easy, affordable, and stress-free for life’s biggest moments. Founded by menswear industry veteran George Zimmer, we reinvented the suit and tuxedo rental experience by bringing it online from fit to delivery. Behind every order is an operations team that makes it happen. The Area Manager plays a critical leadership role in overseeing warehouse operations, driving team performance, and ensuring production goals are consistently met. This role is responsible for managing people, processes, and performance across assigned functional areas, while serving as a key partner to the Warehouse Operations Manager in executing operational strategy. This position is primarily focused on leadership, decision-making, and team management, with less than 50% of time spent in direct production work. Role Purpose The Area Manager is responsible for the day-to-day management of warehouse operations and direct supervision of assigned teams. This role ensures operational efficiency, high-quality standards, and workforce performance through leadership, coaching, and data-driven decision-making. The Area Manager operates with a high degree of autonomy, making real-time decisions related to staffing, workflow, and performance while escalating only when necessary. Who This Role Is For Have proven experience leading and developing teams Are comfortable making operational decisions in real time Thrive in fast-paced, high-volume environments Take ownership of both people performance and business outcomes Are confident delivering feedback, coaching, and accountability Are interested in growing into higher-level operational leadership What Success Looks Like Teams consistently meet or exceed productivity, quality, and efficiency targets Strong employee performance driven through coaching and development High retention and engagement within assigned teams Effective hiring decisions and talent development outcomes Operational issues are identified and resolved proactively Consistent execution of SOPs, safety, and quality standards Data-driven decision-making improves workflow and output Key Responsibilities Operations & Process Ownership Own production processes and operational outcomes for assigned team(s) Provide leadership and direction across functional areas such as breakdown, laundry, picking, tailoring, packing, and shipping Independently oversee day-to-day operations, making real-time decisions to meet production targets Manage staffing, workflow prioritization, and labor allocation Collaborate with Warehouse Manager(s) to refine workflows and improve efficiency Ensure consistent adherence to SOPs, safety, and quality standards Team Leadership & People Management Directly supervise at least two full-time employees on an ongoing basis Provide ongoing coaching, feedback, and development to team members Deliver formal performance feedback and contribute to performance reviews Address performance concerns and initiate or support disciplinary actions Foster a culture of accountability, professionalism, and continuous improvement Develop employees to improve performance and prepare for advancement opportunities Hiring & Talent Management Actively participate in hiring processes, including interviewing and evaluating candidates Provide recommendations on hiring, promotions, and terminations that are relied upon in final decisions Support onboarding and integration of new team members Build and maintain a strong talent pipeline within the operation Performance Management & Accountability Measure and manage operational performance using data and KPIs Drive accountability for productivity, quality, and efficiency goals Identify performance gaps and implement corrective actions Ensure accurate reporting and tracking of operational metrics Continuous Improvement Identify inefficiencies and implement process improvements Partner cross-functionally to resolve operational challenges Leverage data and technology to improve decision-making and outcomes Promote a mindset of continuous improvement across the team Performance Expectations Achievement of team productivity and quality targets Strong leadership effectiveness and employee development Consistent operational execution and process adherence High accountability and ownership of outcomes Effective decision-making in a fast-paced environment Behavioral Expectations Leadership presence and professionalism Accountability and ownership mindset Strong communication and interpersonal skills Problem-solving and decision-making ability Inspirational and motivational leadership style Intellectual curiosity and continuous improvement mindset Requirements Proven leadership experience in a fast-paced environment with direct supervision responsibilities Experience managing employee performance, including coaching, feedback, and disciplinary actions Experience participating in hiring processes, including interviewing and candidate evaluation 2+ years of warehouse operations experience or equivalent in logistics/fulfillment Demonstrated ability to lead a team and drive operational results Strong communication skills, both verbal and written Proven track record of developing employees and improving performance Ability to make decisions related to staffing, workflow, and prioritization Comfortable using technology and operational systems Ability to perform physical tasks as needed (lifting, bending, etc.) Ability to lift up to 20 pounds, with or without reasonable accommodation High school diploma or equivalent Reliable transportation Able to pass a criminal background check What We Offer Climate-controlled work environment Leadership development opportunities Career growth within operations Supportive leadership and team-oriented culture High employee satisfaction Eligibility to Work in the United States Applicants must be authorized to work in the United States without sponsorship now or in the future. Proof of employment eligibility will be required as a condition of hire in accordance with applicable law. Generation Tux is an Equal Employment Opportunity and Affidaviate Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. #J-18808-Ljbffr Generation Tux, Inc.