Veterinarian

Area Chief of Staff — Tiffany Springs, Liberty, Ward Parkway, Independence Summary of Job Purpose and Function The primary purpose and function of the Area Chief of Staff is to lead, develop, and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in assigned hospitals to help every pet receive consistent care in accordance with our six domains of quality – safe, effective, patient/client‑centered, timely, efficient, and equitable care. The Area Chief of Staff partners with the Practice Manager (if applicable) to further this mission. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Own and manage the controlled substance inventory for relief doctors. Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful. Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment in partnership with the practice managers. Validate the clinical skill set and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits, and patient safety event reviews in their assigned hospitals. Provide veterinary services. Time spent in clinical roles will vary with the number of hospitals, direct reports, and hospital productivity. The role is 100% hospital‑based and considered a working manager role. Oversee the coaching program for newly hired veterinarians to ensure an engaging experience and develop clinical, surgical, and dental skills based on individual needs. Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent, act as a brand ambassador in the local veterinary community, and deliver an excellent experience to student externs, student job program participants, and veterinary candidates during hospital observations. Work with associate doctors to enable them to meet productivity goals through delivery of high‑quality medicine, preventive care focus, great client experience, and partnership with the hospital team. Deliver veterinary operations KPI results for assigned hospitals through leadership and partnership with practice managers. Partner to develop, execute, and revise plans that achieve targeted KPI’s through hospital performance. Accountable to hospital OGSM performance as quality medicine drives operational outcomes. Develop a veterinary leadership talent bench and ensure a succession plan for the assigned hospital pod. Ensure compliance with Banfield's clinical essentials, government regulations, and veterinary industry standards through quality assessments, medical record reviews, audits, and patient safety event reviews. Operations must meet all local, state, and federal regulatory requirements, including controlled substance management and radiation safety. Champion preventive care culture by communicating, demonstrating, and validating behaviors that drive optimum wellness plan growth and retention. Create a “yes” culture by improving access to care and superior client service to meet or exceed client experience scorecard goals. Resolve client complaints timely and appropriately. Manage the medical equipment inventory and new equipment requests in partnership with the Director of Veterinary Quality. Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and pet have an exceptional experience. Establish trust and compliance with clients through appropriate preventive care, complete diagnostic workups, thorough treatment plans, clear home care instructions, and follow‑up visit planning. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals we demand total responsibility, and as associates we support others’ responsibility. Mutuality – A mutual benefit is a shared benefit that endures. Efficiency – We use resources fully, waste nothing, and do only what we can best do. Freedom – We need freedom to shape our future and profit to remain free. Hiring Qualifications / Competencies Leadership Plans and Aligns Drives Vision and Purpose Develops Talent Manages Conflict Financial Acumen Manages Complexity Functional Attracts Top Talent Communicates Effectively Drives Results Ensures Accountability Functional/Technical Skills Capabilities and Experience (Can Do) Ability to multi‑task: Manage multiple tasks at once; shift attention quickly and accurately even under distraction. Organizational ability: Demonstrate a systematic approach, remain very orderly, and cut through confusion to create order. Surgical skills: Proven ability to perform all basic surgeries and use all standard instruments and equipment. Problem solving skills: Identify, analyze, and solve problems; translate problems into practical solutions. Intellectual ability: Follow instructions, both oral and written, and commit to continual learning. Mathematical ability: Add, subtract, multiply, and divide; compute rates, ratios, and percentages; convert units. Computer skills: Use a computer and specialized software comfortably and confidently. Attitudes (Will Do) Initiative: Use discretion to find solutions, present options, and take on responsibility for valuable work, especially during low client demand. Integrity: Adhere to Banfield values and ethics; exhibit honesty, discretion, and sound judgment. Cooperativeness: Collaborate, compromise, and promptly share information with others. Flexibility: Be open to changing situations and willing to perform all assigned tasks. Independence: Perform duties without supervision. Tolerance for Stress / Resiliency: Maintain a positive “can‑do” outlook, rebound from frustrations, and keep a friendly demeanor during stressful situations. Special Working Conditions Work at a computer for long periods. Project timelines and workloads often require more than 40 hours per week to complete essential duties. Must possess mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, speaking English) to perform duties proficiently. Ability to carry out written or oral instructions and solve complex problems. Requires sufficient ambulatory skills to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb; manipulate items up to 50 pounds. Requires good hand‑eye coordination, finger‑hand‑arm dexterity, and visual acuity for keyboard use and equipment operation. Work environment noise level is moderately high. Expose to a variety of pets that may bite or scratch; occasional anesthesia, radiation, biological hazards, and controlled substances exposure. Some travel required for area support, vendor visits, and associate education. Banfield policies do not supersede legal responsibilities; applicable laws control in case of conflict. DEA: Candidate must obtain state‑controlled substance and federal DEA registration within 3 months of employment, unless otherwise required by the state in which they work. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. Experience, Education and/Or Training Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required. Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. 3 years of experience in small animal medicine and surgery practice. Benefits & Compensation Salary range: $150,000 – $165,000, dependent on experience, skill level, and education; pay rates for salaried positions may differ by schedule worked. Benefits package includes: medical, dental, vision; basic life (company‑paid) and supplemental life; short‑ and long‑term disability (company‑paid); flexible spending accounts; commuter benefits; legal plan; health savings account with company funding; 401(k) with generous company match; paid time off and holidays; paid parental leave; student debt program (for FT DVMs); continuing education allowance for eligible positions; free optimum wellness plans for pets. Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefits; part‑time associates are eligible for those highlighted with an asterisk. WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, protected veteran status, or disability status. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location. #J-18808-Ljbffr