Guest Services Representative
$16.5 - $17 per hourZealandia Holding Company
Guest Services Representative
Coconut Malorie Resort - Ocean City, MD
Salary Range $16.50 - $17.00 Hourly Position Type Full Time Category Hospitality - Hotel
Now Hiring: Full-Time Guest Service Representative Location: Coconut Malorie Resort Ocean City, MD Company: LaTour Hotels and Resorts, Inc.
Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.
Why Work With Us?
LaTour Hotels and Resorts offers more than just a jobwe offer a career with purpose and perks! As a full-time team member, you'll enjoy:
- Competitive pay and benefits package
- Medical, dental, and vision insurance
- Company-paid short-term disability and life insurance
- Voluntary benefits and wellness perks
- 401(k) retirement plan with company match
- Employee Stock Ownership Plan (ESOP) become an owner!
- Travel discounts and resort perks
- A positive, inclusive work environment where your voice matters
- Equal Opportunity Employer (EOE)
About the Role
As a Guest Service Representative, you'll be the warm, welcoming face of our hotelensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression.
Key Responsibilities
- Greet all guests with a smile and professional hospitality
- Efficiently handle check-in and check-out procedures
- Make welcome and departure calls per company standards
- Proactively resolve guest concerns or direct them to the right resource
- Answer phones, emails, and voicemails promptly and courteously
- Complete daily shift checklists and communicate handoffs between shifts
- Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
- Monitor and balance cash drawer; report discrepancies to management
- Maintain a tidy, organized, and professional front desk area
- Perform concierge and bell services as needed
Qualifications
What You Bring to the Team
Education & Experience
- High school diploma or GED required
- Customer service experience preferred, but not required
Skills & Qualities
We're looking for team members who are:
- Customer-Focused You put the guest first and go the extra mile
- Adaptable & Energetic You handle challenges with enthusiasm
- Honest & Ethical Integrity is at the core of your work
- Friendly & Professional You're approachable, courteous, and respectful
- Organized & Detail-Oriented You keep things running smoothly
LHR's Core Competencies
- Accountability
- Adaptability
- Enthusiasm
- Interpersonal Savvy
- Safety Awareness
- Tolerance
- Strong Oral Communication
- Accuracy in Work
- Bonus: Bilingual Spanish-speaking candidates encouraged to apply!
Physical Requirements
Activity - Frequency
Standing / Walking - Constantly
Sitting - Occasionally
Reaching, Handling, Fingering - Frequently to Constantly
Bending / Squatting / Kneeling - Occasionally
Lifting / Carrying up to 50 lbs - Occasionally
Pushing / Pulling up to 40 lbs - Occasionally
Work Environment
- Fast-paced front office environment with frequent interactions and distractions
- Must be available for varied shifts, including weekends and holidays
Ready to Join Us?
If you're ready to bring your smile, service skills, and passion for hospitality to a company that values your growthwe want to hear from you!
Zealandia Holding CompanyVacancy posted 1 day ago
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