Crisis/Access Specialist

Crisis/Access SpecialistNorthern Lakes Community Mental Health Authority (NLCMHA) is seeking a Crisis/Access Specialist in their Cadillac location. The primary duties of this clinical position involve the performance of Crisis and Access functions including authorization(s). Activities include screening of non-emergent and emergent requests for service; initial clinical assessment of individual to determine appropriate level of care or provide referral assistance; initial orientation to CMH services; authorization/reauthorization of services to consumers with mental illness or developmental disabilities. This position also requires experience with the populations served, familiarity with the wide range of programs and services provided by or purchased by NLCMHA and an ability to match consumers to the appropriate scope and intensity of services required. This position will coordinate additional assignments to appropriate programs and will provide services in a welcoming manner, demonstrating co-occurring disorder competencies. This position is not responsible for the direct supervision of staff. This position works with law enforcement to provide case consultation, crisis intervention, service coordination, and referrals/linkage to resources for individuals, who were identified as requiring mental health/substance use-related supports. This position reports to the Supervisor/Operations Manager as assigned. This position has no direct supervisory responsibilities.Essential Functions:Provide essential access system functions for all populations including screening, eligibility determination, collection of relevant information for reporting and decision-making purposes, referrals, provision of relevant consumer information and provision of outreach services when necessary.Obtain sufficient information from individuals requesting service to determine their apparent eligibility for service including demographics, clinical assessment and diagnosis, level of care determination and referrals.Provide face-to-face clinical assessments (in person or virtual platform) of potential new consumers.Provide new consumer initial orientation to CMH services including Person Centered Planning process.Working knowledge of external agencies and providers and ability to assist requestors of service in linking to other providers when there is a need. Follow up with individuals when appropriate.Assure that customers with Limited English Proficiency or other special needs have available and receive appropriate assistance with respect to all CMHSP services, including access to and utilization of the PIHP grievance and appeal process.May participate in interventions, assessments, and other aspects of crisis services during and after hours as necessary.Screen and address within access service any barriers to service, including speech, language and cultural needs or issues.Refer or assist individual to take actions to resolve questions or concerns.Provides direct or indirect services, including case consultation and coordination, advocacy, and referral.Conduct emergency on-site assessments of clients to determine the need for inpatient psychiatric hospitalization. Provides mobile response to a variety of community settings upon law enforcement's request/referral, including homes, businesses, shelters, etc.Provides face-to-face crisis intervention to help de-escalate and/or stabilize individuals in crisis.Participate actively in staff development activities including unit meetings, supervisory meetings, community meetings, applicable conferences, and review of current literature regarding services.Work cooperatively with Law Enforcement, Primary Care Physicians, Local Department of Health and Human Services agencies, Schools, ISD, Substance Abuse and other providers to promote provision of quality community-based services.Provides follow-up and support services to individuals to ensure their engagement in services.Develops rapport and maintains strong working relationships with law enforcement and community stakeholders.Assists with training implementation for internal and external partners as appropriate.Tracks and collects data points, as identified.Performs other duties as assigned.Qualifications:Must have a master's degree in social work, psychology, or counseling from an accredited universityMust have licensure with the State of Michigan as a licensed professionalPreferred: Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC), PsychologistConsidered: Limited Licensed Masters Social Worker (LLMSW), Limited Licensed Professional Counselor (LLPC), Limited Licensed PsychologistMust maintain licensureAbility to be credentialed by NLCMHA to provide services in this professional disciplineOne (1) year experience in the mental health field with experience in working with individuals with severe and persistent mental illness and individuals with Developmental Disabilities.Demonstrated competency in the use of diagnostic skills to include the use of most current DSM.Benefits:Medical Insurance (4 options)Dental Insurance (2 options)Vision Insurance (2 options)Health Savings AccountHealthcare and dependent care flex spending accountMERS Retirement Plan (with Employer matching up to 5%)Paid Time Off (18 days in 1st year)Holidays (13 days)Employee Assistance ProgramShort Term DisabilityLong Term DisabilityAccidental Death & Dismemberment InsuranceWorking Conditions/Physical Requirements:This position may require irregular hours.This position may require travel by personal vehicle if an agency vehicle is not available.Occasionally: Lifting up to 25lbs with or without assistance; stretching/reaching; exposure to blood borne pathogens and infectious disease; exposure to hazardous material; stooping (bend at waist)Frequently: hand/finger dexterity; talking in person; talking on the telephone; hearing in person; hearing on the telephone; vision for close workNLCMHA EEO Statement: Northern Lakes CMH Authority is an equal opportunity employer and is committed to fostering a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Northern Lakes CMH Authority will provide reasonable accommodations to individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws. Hiring decisions are based exclusively on merit, qualifications and business needs.