Customer Success Manager

Job Description

Job Description

Crestfield Talent is seeking a proactive

Customer Success Manager

to manage client relationships, support account engagement, and help customers get consistent value from ongoing services. This hybrid role is a good fit for someone who communicates clearly, builds strong professional relationships, and is comfortable managing multiple client accounts at once. Responsibilities

Manage ongoing communication with assigned customer accounts Conduct regular client check-ins and follow-up meetings Help customers navigate routine account and service needs Maintain accurate account notes and activity in CRM systems Coordinate customer requests with internal teams Track open issues and ensure timely follow-up Support client onboarding and account transitions Identify opportunities to improve retention and engagement Prepare account updates and internal summaries Qualifications

Strong communication and relationship-building skills Good organization and attention to detail Comfortable using CRM and office software Able to manage multiple customer accounts Professional and dependable Previous customer success, account management, sales, or client-facing experience is preferred Skills

Customer Success • Account Management • Client Relations • CRM • Customer Retention • Relationship Management • Client Onboarding • Account Growth • Business Communication • Problem Solving • Organization • Time Management Position Highlights

Hybrid work arrangement Full-time schedule Professional client-facing environment Direct account ownership Opportunities for career advancement