Assistant Manager

Assistant ManagerAssistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.Benefits:Flexible Schedule, No late nightsHealth InsuranceCash tips to take home dailyFree Specialty Beverage/Meal during shiftDiscounts even when you're not workingRoom to grow from within as many new locations are in development currently or the existing onesResponsibilities Include:Team Environment:Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.Operations Excellence for Guest Satisfaction:Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.Profitability:Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash.Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.Qualifications:SkillsPassion for peopleDependabilityAble to clearly express oneself verbally and in writing (English)Math and financial managementRestaurant, retail, or supervisory experienceAt least 19 years of age (where applicable)Required CompetenciesGuest Focus – anticipate and understand guests' needs and exceed their expectations.Passion for Results – set compelling targets and deliver on commitments.Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.1 year of previous supervisory or management experience in food service, retail, or hospitalityStrong communication and leadership skillsAbility to train, motivate, and lead a teamFocus on guest service and satisfactionProblem-solving skills and a results-driven mindsetMust be at least 19 years of ageAvailability to work flexible hours including mornings, evenings, weekends, and holidays