Principal Automation Engineer

Principal Automation Engineer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Principal Automation Engineer for the Infrastructure Management division and will provide Site Reliability engineering to all current and new automation services, write/update/maintain code, highest point of escalation, lead design sessions manage personal work as well as work of DevOps Engineers. Responsibilities will include:

• Provide Site Reliability Engineering support for all current and new automation services, ensuring reliability, performance, and uptime targets are met.
• Write, update, and maintain infrastructure and automation code, including CI/CD pipelines, IaC modules, and monitoring/alerting scripts.
• Serve as the highest point of escalation for production incidents, lead root cause analysis, and drive resolution for complex platform issues.
• Lead design sessions for new services, cluster expansions, and platform improvements to align architecture with scalability and security requirements.
• Plan and prioritize own workload while also managing, coordinating, and reviewing work of other DevOps Engineers to meet delivery timelines.
• Act as the technical owner for production environments, enforcing standards, documentation, and operational best practices across the team.
• Handle special projects and initiatives as assigned.

Hours/Shift: Day - Due to the technical duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.

Work Location: Brooklyn, NY

To Apply: Open to City Employees Only Permanent in this Title. Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply. Please go to and search for Job ID# 789386. Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration. Submission of a resume is not a guarantee that you will receive an interview. Appointments are subject to oversight approval.

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement: New York City Residency is not required for this position.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.