Appraisal Project Manager

Job Details: Job Location: METAIRIE, LA 70002, Position Type: Full Time, Salary Range: $65,000.00 - $80,000.00, Travel Percentage: None, Job Shift: First, Job Category: Administrative, U.S. Forensic, LLC, an ATS Family of Companies, assists commercial and industrial clients by performing forensic evaluations, reporting, and expert witness testimony. The firm’s capabilities include accident reconstruction; structural, mechanical, and electrical engineering; fire origin and cause; and environmental services. U.S. Forensic tailors its consulting engineering services to meet each client’s unique needs, and its experienced forensic engineers and investigators support a wide range of industries. As part of the ATS family, the company also offers expanded capabilities in testing, inspection, and calibration when a broader scope of services is required.

Applied Technical Services, LLC (ATS) is a leading provider of critical testing, inspection, certification, and compliance services. ATS serves clients across a diverse set of large and stable end markets, including manufacturing, power generation, aerospace, medical, and defense. The company was founded in 1967 and is headquartered in Marietta, GA. Today, ATS employs nearly 2,100 team members across more than 95 locations throughout the United States.

Together, U.S. Forensic and ATS are driven by a shared purpose to create a safe and reliable world, delivering assurance through precise technical and professional services.

Job Title: Project Manager- Appraisals

Position Type: Full-Time

Location: This position may be based remotely or out of one of USF’s office locations.

Job Overview

US Forensic is an Insurance Property Appraiser Project Manager to serve as a liaison between our appraisal team and our clients. In this role, you will dispatch new assignments, manage cycle times, communicate file status to clients, oversee and monitor appraisers in the field, and maintain accurate file updates. You will be responsible for meeting service level agreements (SLAs), helping to build trust in our brand and the quality of our work. The ideal candidate is highly organized and able to effectively manage client requirements while handling a high daily volume of appraisal claims.

Responsibilities

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvementsAssist with additional duties as needed

Qualifications

• High school diploma or GED required
• Insurance claims experience preferred
• Familiarity with Xactimate and Xactanalysis
• Strong organizational, documentation, and communication skills
• Ability to remain calm, focused, and effective in a fast-paced environment
• Highly detail-oriented with a commitment to accurate, thorough file documentation
• Ability to collaborate and share job management responsibilities within a team environment
• Growth mindset with a willingness to suggest improvements and foster open communication
• Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

U.S. Persons Only

A requirement of this position is access to information that is subject to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.