FT Guitar Technician (Luthier) Store 311

Position Overview Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. Desired Characteristics for Success Customer Focus : Understands customer service principles and is able to provide an excellent customer experience. Able to connect with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Can step in to handle customer service issues. Initiative : Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested to do so. Develops knowledge and skills including product, store operations, sales, and leadership. Selling : Able to work through GC certification program to gain a base understanding of products and sales techniques. Training : Able to effectively train learners and communicate info and techniques so that they are retained. Responsibilities Interact with customers, ensuring a positive customer experience Service customer‑owned instruments with a high level of craftsmanship Maintain store‑owned gear, as requested Complete warranty repair work Additional duties as assigned Requirements Skilled understanding of repairing Guitars Preferences Foundational product knowledge on Guitar Center products Equal Opportunity Employer Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. #J-18808-Ljbffr