Salesforce Platform Developer (Kindsight Ascend) - (CEMI)

Salesforce Platform Developer (Kindsight Ascend) - (CEMI) Working Title: Salesforce Platform Developer (Kindsight Ascend) - (CEMI) [Remote] [3 Year Term] No Visa Sponsorship is available for this position. This is a 3 year term appointment which may be ended or extended based on organizational needs, funding availability, and performance. About the Cornell Experience Modernization Initiative and Donor Engagement and Experience Project: The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. Key Responsibilities Contribute to Salesforce platform architecture and solution design, including data architecture, integration strategy, environment design, and release management approaches. Design and implement scalable Salesforce solutions using sound architectural principles, enterprise design patterns, and platform governance standards. Develop and maintain Salesforce applications, custom components, and workflow logic using Apex, Lightning Web Components (LWC), Flows, and declarative automation. Configure and extend Kindsight Ascend and other Salesforce managed packages, ensuring compatibility with custom solutions and enterprise requirements. Design and maintain scalable custom data models that integrate seamlessly with managed package architectures. Develop and support opportunity-based fundraising and engagement workflows leveraging Sales Cloud and Service Cloud capabilities. Design and implement Salesforce integrations using APIs, middleware, and other integration technologies to support internal and external systems. Build advanced reports, dashboards, and analytics to support fundraising, engagement, and operational decision making. Configure and maintain role-based security, permissions, and access controls in alignment with institutional governance and compliance requirements. Design, deploy, and support secure, user friendly Experience Cloud solutions that enable guided workflows and self‑service engagement. Support Salesforce org development and administration, including environment management, testing, release coordination, and deployment activities. Provide technical support through issue triage, troubleshooting, root cause analysis, and resolution. Contribute to the design and implementation of emerging enterprise capabilities, including Data360 and Salesforce Agentforce. Ensure all Salesforce solutions comply with institutional and regulatory requirements governing HIPAA regulated medical data, FERPA‑protected‑student data, confidential information, and personally identifiable information (PII), including HIPAA, FERPA, and GDPR where applicable. Collaborate with technical teams and stakeholders across the university to align Salesforce solutions with broader information management and modernization strategies. Serve as a subject matter expert for Salesforce development, leveraging Kindsight Ascend, supporting ongoing platform modernization and evolution. Required Qualifications Bachelor's degree in computer science, Information Systems, or a related field, or an equivalent combination of education and relevant experience. Five (5)+ years of hands‑on Salesforce development experience in complex, enterprise environments. Demonstrated experience working with multiple Salesforce managed packages, with a strong preference for Kindsight Ascend and fundraising and engagement industry experience. Strong hands‑on experience with the Salesforce platform and core data models, including development using Apex, Lightning Web Components (LWC), Flows, declarative automation, validation rules, security and sharing models. Experience designing scalable Salesforce solutions, including data models, integrations, and platform design patterns. Experience designing and supporting Salesforce integrations with external systems using APIs, integration middleware, and related technologies. Experience working within structured environment strategies, release management processes, and platform governance frameworks. Experience working with sensitive and regulated data, including HIPAA‑regulated medical data, FERPA‑protected student data, confidential data, and PII, in compliance with privacy and security requirements. Experience supporting Salesforce Experience Cloud solutions and user‑facing workflows. Experience translating business requirements and user stories into technical designs, implementing solutions, testing, and deployments. Strong analytical, problem‑solving, and troubleshooting skills. Strong written and verbal communication skills, with the ability to collaborate across technical and non‑technical stakeholders. Ability to work independently and collaboratively in a complex, multi‑stakeholder environment. Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. Preferred Qualifications Experience working and supporting large‑scale, multi‑year enterprise implementations, particularly in higher education, healthcare, nonprofit, or similarly complex environments. Experience working with emerging Salesforce capabilities, including Data360 and Salesforce Agentforce. Experience supporting Salesforce analytics and reporting solutions, such as CRM Analytics, TableauNext, or advanced reporting frameworks. Experience integrating Salesforce with Marketing Cloud, including preference and consent management, audience activation, and engagement data synchronization. Salesforce certifications such as Platform Developer I or II, Salesforce Certified System Architect, Integration Architecture Designer, Data Architecture and Management Designer, Salesforce AI Specialist, or equivalent. Experience operating within formal governance structures, including data governance, security review, architecture review boards, and enterprise change management processes. Demonstrated ability to work effectively across multiple business units, balancing standardization with local requirements. Experience partnering with system integrators and external vendors in complex delivery models. Experience contributing to platform modernization initiatives, including technical debt reduction, adoption of new Salesforce features, and continuous improvement practices. Rewards and Benefits This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W‑2 Forms depending on their work location. The New York convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State. The university reserves the right to modify, suspend, or terminate the remote or hybrid work arrangement at any time. Cornell receives national recognition as an award‑winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays. We also offer two additional floating holidays. Cornell offers tuition‑free extracurricular study and employee degree programs, tuition aid for external education, and a children's tuition assistance program. EEO Statement Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We hire based on merit and encourage people from historically underrepresented and/or marginalized identities to apply. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. #J-18808-Ljbffr