Customer Service Specialist
JD.com
JINGDONG Logistics seeks a Customer Experience Specialist to enhance Americas operations quality and customer experience monitoring across warehousing and last-mile delivery. You will design, implement, and optimize KPIs, dashboards, and automated reporting to reveal quality trends, risks, and improvement opportunities. The role requires data-driven thinking, SQL proficiency, and experience with BI tools. Collaborate with cross-functional teams to sustain continuous operational excellence and #J-18808-Ljbffr
Vacancy posted more than 2 months ago
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