Cycling Specialist - BikeSource - Charlotte, NC

Job Summary A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. The specialist works directly with riders, both present and remote, as a host, mentor, brand advocate, and customer‑service ace, identifying and locating the goods, services, and experiences needed to provide solutions quickly and frictionless so riders can keep riding longer and better. The role delivers locally authentic interactions that express inclusive, transformative, and ride‑focused experiences, enhances rider satisfaction, and aids in meeting sales and profitability goals. How You’ll Make a Difference Deliver world‑class rider service that ensures ongoing sales and high levels of rider satisfaction. Meet and connect with riders, asking questions, listening to their needs, then giving options and advice. Inspire the rider to buy, celebrate the purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process. Deliver transformative, inclusive, ride‑focused, locally authentic, and collaborative experiences for staff and riders inside and out. Assist in ensuring visual merchandising standards are met and maintained, restocking as needed, and maintaining clean and organized product presentation areas. Maintain general cleanliness standards at store opening, throughout the day, and reset at closing, including light janitorial duty. Use company literature, resources, and training to stay current on product features. Maintain regular, dependable attendance and punctuality. What You Need To Win Passion for cycling and the Specialized brand. Bike shop experience preferred. A current or former retail employee with 1+ years of experience preferred. Excellent communication skills with the ability to effectively interact with riders and team members. Ability to stand for extended periods; occasionally walk, kneel, or reach. Ability to lift at least 50 lbs. using proper lifting skills. Benefits Competitive health care (Medical PPO or HDHP). Dental, Vision, and Health Savings Account (HSA). Short and Long Term Disability, company‑sponsored life insurance, optional Term Life Insurance, optional Critical Illness insurance, and optional Critical Accident insurance. Competitive vacation package, 401(k) with match, 8 weeks paid parental leave, paid company holidays. Employee discounts on all products and deep partner retail discounts. Fitness & Events reimbursement, Employee Assistance Program, and commuter benefits (if applicable). #J-18808-Ljbffr Specialized Retail Midwest LLC