Part-Time Center Associate

Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The store is open: Monday-Friday 8am - 6:30pm, Saturdays 9am - 3pm; and Sundays 10am - 3pm.

Compensation: $13-$15 / hour

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Daily Work Responsibilities Include But Not Limited To:

• Processes packages for courier shipment. This includes lifting and weighing packages, accessing the shipping manifesting software, and generating shipping labels.
• Scans in drop off packages, including Amazon returns
• Processes Corporate Account returns, such as Charter Spectrum, DirecTV, Apple, Dyson, etc.
• Processes international shipments.
• Packs customer items for shipment by following packaging guidelines
• Sorts and distributes mail and packages for our private mailbox customers
• Prints documents
• Performs Fingerprinting services
• Moves packages from the front of the store to the back of the store
• This list is not all inclusive

Qualifications

• High school diploma or GED required (or currently enrolled)
• Retail/Customer Service experience preferred
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Excellent packing skills
• Willing to work a flexible schedule. Must be able to work a minimum of 15 hours per week. Must have Saturday availability.
• Must pass a criminal background check

Benefits

• Two (2) uniform shirts will be provided
• Employee discounts
• Retirement plan with employer match (eligibility is based on hours worked)