Assistant General Manager - Residences at Southlake

Assistant General Manager

Seize your career opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word "Kairoi" (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a typical day could look like:

As an Assistant General Manager, you'll play a vital role in the success of our luxury high-rise community, supporting the General Manager in overseeing daily operations while focusing on curating an exclusive and personalized living experience for our discerning residents! This position supports the General Manager in overseeing the daily operations while focusing on curating an exclusive and personalized living experience for our discerning residents!

• You are the Service Expert!
• Cultivate and nurture strong relationships with residents, anticipating their needs and exceeding their expectations!
• Masterfully address and resolve resident inquiries and concerns with discretion and professionalism!
• Design and implement innovative resident retention programs that cater to the unique preferences of a luxury clientele!

• You are the Experience Curator!
• Orchestrate seamless and personalized concierge services, ensuring that every resident feels pampered and understood!
• Plan and execute exclusive resident events and lifestyle programming that fosters a sense of community and exclusivity!

• You are the Financial Pro!
• Ensure timely collection of rent payments and manage delinquent accounts with diplomacy and professionalism!
• Maintain impeccable records of financial transactions and ensure compliance with accounting procedures!
• Assist with budget preparation and financial reporting, demonstrating strong financial acumen!

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Key Skills and Abilities Needed to Succeed in This Role:

• 3-4 years of experience in luxury property management or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills, with the ability to interact effectively with high-net-worth individuals.
• High attention to detail and ability to maintain a polished and professional demeanor.
• Positive, customer-focused attitude and a willingness to serve.
• Must have a valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver's license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.