Front Desk Supervisor - The Sinclair

Front Desk SupervisorAt The Sinclair, Autograph Collection, we redefine luxury and technology in downtown Fort Worth. As a cutting-edge smart hotel, The Sinclair offers high-tech guest experiences, sleek design, and a commitment to sustainability. With sophisticated accommodations, upscale dining, and a dynamic atmosphere, our curators enjoy working in a forward-thinking, hospitality-driven environment that embraces innovation and excellence.Location: The Sinclair - 40 RoomsAbout the opportunity: The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties, ensuring service standards are upheld and aligned with the company's culture of service excellence, integrity, and authentic hospitality.What you'll get to do:Supervise front desk operations during assigned shifts to ensure smooth guest servicePerform all Front Desk Agent duties, including check-in, check-out, and guest communicationAssist the Front Desk Manager with training, coaching, and onboarding of front desk team membersServe as the first point of contact for guest concerns and assist with service recovery, escalating issues as neededSupport scheduling coverage, shift assignments, and break coordination as directedSkills and Experience:Prior front desk experience in a luxury or boutique hotel, supervisory experience preferredStrong communication and interpersonal skillsAbility to lead by example while remaining hands-on in daily operationsStrong problem-solving skills and attention to detailAbility to multitask in a fast-paced environmentStrong working knowledge of property management systemsAbility to work collaboratively with management and team members