Associate Services Representative - Contract

Contract Duration: Mid‑March through end of July Schedule: 20–24 hours/week, Tuesday–Thursday, 10:00am–4:00pm EST Pay Rate : $20.00/hour Location: Onsite in Cambridge, MA (Training in mid/late March can be completed remotely) nextSource is seeking a detail‑oriented Associate Services Specialist (Contract) to support a client program during a peak operational period. This temporary role plays an essential part in delivering a smooth and accurate employment experience for Associates—from onboarding through offboarding. This position is ideal for someone who thrives in fast‑paced, high‑volume environments, enjoys structured processes, and takes pride in delivering exceptional service. You will serve as a primary point of contact for associates, manage multiple concurrent onboarding workflows, and collaborate with internal teams including Program Management, HR, Payroll, HRIS, and Compliance. We're seeking candidates in commutable distance of Cambridge, MA. Key Responsibilities Customer Service & Associate Support Provide high‑quality support to associates via phone and email. Conduct welcome calls, explain onboarding steps, and complete check‑ins after assignment start. Manage inquiries through Dynamics 365 ticketing system to meet resolution expectations. Onboarding & Background Processing Complete onboarding steps accurately and on time to support targeted start dates. Understand specific client requirements and SOPs Review all onboarding documents for accuracy and completeness. Evaluate background and drug screen results, elevate when needed, and follow pre‑adverse/adverse action procedures. VMS & HRIS Record Management Enter and maintain data in VMS platforms in alignment with client requirements. Ensure timecards, expenses, and payroll‑related items are submitted, approved, and resolved promptly. Maintain onboarding records, update HRIS files, and keep all trackers current. Offboarding Manage end‑of‑assignment offboarding in accordance with client requirements and internal HR practices. Education & Work Experience High school diploma or GED required; Associate degree or higher preferred. 1–2 years of experience in an administrative and/or customer service role. Technical Requirements Ability to work across multiple systems simultaneously. Ability to create reports and summarize data using Excel. Preferred Experience with UltiPro or similar HRIS systems, Microsoft Office 365, and VMS tools. Background in high‑volume onboarding with exposure to background check processes and adverse action protocols. Strong understanding of HR policies, co‑employment risk, and worker classification. Core Competencies Strong communication skills (written and verbal) Critical thinking and problem‑solving abilities High attention to detail and accuracy Excellent customer and client service orientation Effective time management and multitasking skills Team‑oriented with strong follow‑up and active‑listening skills What Success Looks Like Consistently high SLA compliance on case resolution Fast, accurate onboarding turnaround times Strong associate satisfaction scores Reliable documentation and record accuracy Clear, proactive communication across stakeholders Work Conditions & Travel This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required. Equal Employment Opportunity nextSource is proud to be an Equal Employment Opportunity and Aff… We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io. #J-18808-Ljbffr nextSource