Partnerships for Families (PFF) Program Manager

Description

United American Indian Involvement (UAII) is the only Native led non-profit in Los Angeles County, proudly serving as a home for American Indian and Alaska Native communities. Through our healthcare facility and culturally centered programs, we provide essential physical, behavioral, and spiritual health services—helping individuals stay connected to their Tribal heritage and traditions.

For over 50 years, UAII has grown to become the largest nonprofit provider of health and human services for American Indians and Alaska Natives in Los Angeles, home to the nation’s largest Urban Indian population. Our dedicated team delivers compassionate care that supports daily healing, resilience, and the continued strength of our communities. UAII is committed to uphold Indigenous values in all aspects of our work. It guides our actions, relationships, and responsibilities, ensuring that we serve our communities with integrity, respect, and accountability.

Core Principles

• Respect for Relatives – I will honor the dignity of all people, recognizing that every individual is a relative deserving of respect, compassion, and care.
• Community Responsibility – My work is not only for individual benefit but for the collective well-being of our communities, present and future.
• Cultural Integrity - I will safeguard and uplift Indigenous languages, traditions, and cultural practices, ensuring they remain central to our organizational life.
• Reciprocity - We give back in balance with what we receive, fostering mutual trust and accountability in all relationships.
• Stewardship – I will act as a caretaker of our communities, resources, and environment, mindful of the impact of our decisions on future generations.
• Truth and Transparency – I will communicate honestly and openly, ensuring clarity in our commitments and accountability in our actions

The Partnerships for Families (PFF) Program Manager is a grant funded position.

Position Summary

The Partnerships for Families (PFF) Program Manager oversees the daily operations, service delivery, and program compliance of UAII’s PFF program, ensuring culturally grounded, trauma-informed, and family-centered services for American Indian and Alaska Native (“AI/AN”) families with young children.

This position includes clinical supervision responsibilities in addition to program operations, staff coordination, and service delivery oversight. The Program Manager ensures fidelity to the PFF model, alignment with county and funder requirements, and integration of Indigenous values into all aspects of service delivery.

The Program Manager is a clinically trained professional who will carry a caseload, provide Levels 1–3 case counseling or therapeutic support, and respond to families experiencing crisis.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Operations & Oversight

· Manage daily operations of the PFF program, ensuring smooth coordination of home visitation, case management, and family-support services.

· Implement and monitor program workflows, service protocols, and documentation standards.

· Ensure compliance with PFF model fidelity, first 5 LA requirements, DCFS expectations, and UAII policies.

· Maintain high-quality, culturally responsive service delivery.

Clinical Service Delivery & Caseload Responsibilities

· Carry an assigned caseload and provide Levels 1–3 case counseling or therapeutic support to families.

· Conduct crisis intervention, safety planning, and stabilization services for families experiencing acute stress or risk.

· Deliver culturally grounded, strengths-based, and trauma-informed services that support family preservation and child well-being.

· Document clinical encounters, assessments, and interventions in accordance with funder and UAII standards.

LEVELS 1–3 CASE COUNSELING & THERAPEUTIC SUPPORT

Level 1 – Supportive Case Counseling (Low Intensity)

Focuses on early engagement, prevention, and stabilization for families with emerging needs.

Activities include:

· Building rapport and establishing trust

· Conducting initial assessments and safety screenings

· Providing culturally grounded guidance, psychoeducation, and resource navigation

· Supporting parenting skills, family routines, and communication

· Identifying early signs of stress, conflict, or risk

· Coordinating referrals to internal UAII programs or external partners

Level 2 – Intermediate Case Counseling & Therapeutic Support (Moderate Intensity)

Provides structured, short-term therapeutic support for families experiencing moderate challenges or instability.

Activities include:

· Delivering structured interventions (e.g., parenting coaching, conflict-resolution strategies, emotional-regulation support)

· Facilitating safety planning for families experiencing stress, DV risk, or instability

· Conducting ongoing assessments and progress monitoring

· Supporting families navigating DCFS involvement, court requirements, or reunification plans

· Coordinating multidisciplinary care with Tribal programs, schools, and community partners

Level 3 – Clinical Counseling & Crisis-Responsive Therapeutic Support (High Intensity)

Provides advanced, clinically informed intervention for families experiencing acute stress, trauma, or high-risk situations.

Activities include:

· Conducting crisis intervention, de-escalation, and immediate safety planning

· Providing short-term therapeutic counseling within the scope of licensure (LCSW/LMSW)

· Supporting families experiencing domestic violence, child-welfare involvement, or significant mental-health stressors

· Coordinating with DCFS, law enforcement, medical providers, and Tribal authorities during high-risk cases

· Developing culturally grounded stabilization plans and aftercare strategies

Staff Coordination & Support

· Coordinate schedules, caseload assignments, and workflow for PFF staff.

· Provide day-to-day guidance, support, and problem-solving for case managers and home visitors.

· Assist with onboarding, training logistics, and professional development activities.

· Facilitate team communication, case coordination, and operational updates.

Family Support & Service Delivery

· Ensure families receive timely, culturally grounded, and strengths-based services.

· Support staff in implementing home-visitation models, parenting support, and family-strengthening strategies.

· Promote Indigenous values, cultural identity, and community connection as core components of family support.

Interagency Coordination & Partnerships

· Maintain strong working relationships with First 5 LA, DCFS, community partners, and Tribal programs.

· Participate in multidisciplinary meetings, case conferences, and collaborative initiatives.

· Represent UAII in PFF-related networks, workgroups, and community events.

· Support outreach efforts to increase program visibility and strengthen referral pathways.

Data, Reporting & Compliance

· Oversee data entry, documentation accuracy, and timely submission of required reports.

· Monitor program outcomes, service metrics, and contract deliverables.

· Assist with audits, quality-assurance reviews, and continuous-improvement activities.

· Ensure compliance with confidentiality laws, HIPAA, and UAII’s privacy and safety protocols.

Program Development & Continuous Improvement

· Identify emerging community needs and recommend program enhancements.

· Support the development of culturally grounded curricula, workshops, and family-support activities.

· Assist with grant compliance, contract monitoring, and program planning.

You may perform all elements of this position or identified components, other duties as assigned or required for the purpose of the position or for organizational efficiency and effective client service.

Must be able to reliably travel between our Los Angeles, Cerritos, and Santa Ana offices, with occasional travel to Palmdale to meet with participants, as required.

Requirements

Minimum Qualifications (Education & Experience)

· Master’s Degree in Social Work, Psychology, Marriage and Family Counseling or a closely related field.

· Minimum three (3) years of experience in family-support services, home visitation, early childhood programs, or child welfare.

· Minimum of three (3) years providing direct client services or direct supervision of an intern or trainee providing direct services.

Preferred Qualifications (Education & Experience)

· Experience working with American Indian and Alaska Native communities strongly preferred.

· Experience with PFF, First 5 LA programs, or DCFS-related services is highly desirable.

Knowledge & Skills

· Understanding of early childhood development, family-strengthening frameworks, and trauma-informed care.

· Knowledge of culturally grounded practices and AI/AN community needs.

· Strong organizational, communication, and coordination skills.

· Ability to support staff, manage operations, and maintain program compliance.

· Proficiency with data systems, documentation requirements, and reporting processes.

Conditions of Hire

· Eligibility to work in the U.S.

· Fingerprint clearance and post-offer drug test.

· Proof of hepatitis B vaccination and TB screening.

· UAII strongly encourages COVID-19 and Influenza vaccinations; in the absence of the recommended vaccinations, employees are advised to wear a mask while in clinic areas.

Benefits

· Medical, Dental, and Vision Coverage

· Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance Plans

· Company-paid Short-Term & Long-Term Disability

· Company-paid Basic Life Insurance and AD&D

· HSA, FSA

· 403(b) Retirement Plan with 4% Employer Match

· Employee Assistance Program

· Bereavement and Jury Duty Paid Leave

· Employee Wellness Program

· Paid Vacation - 12 days (first 2 years)

Working Conditions

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

United American Indian Involvement, Inc. (UAII) provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to any protected status under federal, state, or local law. UAII is a drug-free workplace and complies with ADA regulations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UAII is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.