Front Desk Supervisor (English & Chinese)

Job Description

Job Description

  Benefits/Perks

• Flexible Schedule
• Great Work Environment
• Competitive Compensation
• Career Advancement Opportunities

Job Summary

We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude. 

Responsibilities 

• Create and implement both short and long-term goals for the company and the front desk staff
• Handle scheduling and time off requests for staff working the front desk
• Set a service standard and lead by example, providing exceptional customer service to all guests
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Work closely with the rest of the team to provide the highest level of customer service
• Coordinate with staff and the community to create partnerships and host events

Qualifications

• Previous experience managing a team desired
• Previous customer service experience
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail