Nighttime Community Operations & Support Specialist

Description

Position: Site Assistant (Nights)

Reports to: Site Manager

Location: Denver

Compensation: $22.06 per hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, holiday pay; $40 cell phone stipend + $1.00 per hour shift differential

The Site Assistant will work in collaboration with the Site Coordinators and Site Manager to ensure that the MicroCommunity (MC) space provides a safe, stable, healing, and supportive environment for community members, staff, volunteers, and the broader community. Specifically, the Site Assistant will support the on-site Site Coordinator in their leadership to the Micro-Community operations and programming as outlined below.

The expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below:

Schedule/ Hours:

• 30-40 hrs/wk on site at MC, 10-hr shifts, 9:30 pm-7:30 am
• Additional time will be spent in organizational meetings and meeting with MC community members, etc.

Key Area #1 - MC Operations

• Community Member Support
• Community Member Participation
• Perform site walks in coordination with the Site Coordinator
• Monitor daily activities using the Daily Activity Log, this includes issues, incidents, and other notable occurrences
• Accountability/Complaints/Compliance
• Support Site Coordinators with community member compliance with MC Use agreements, and notify community members when they are not in compliance.
• Track and record these notifications, follow-up plans, etc.
• Complete all Public Health cleaning and food temp logs are completed
• Support Site Coordinators with MC Use agreements, and notify community members when they are not in compliance. Track and record these notifications, follow-up plans, etc.
• Report community member accountability and non-compliance to MC Coordinators
• Support Site Manager with community member accountability process including exiting community members when appropriate and with guidance
• Communication with MC community members while providing stable, trauma-informed interactions with community member
• Ensure information is distributed to MC community members effectively including outreach schedule, resources, etc.
• Site Upkeep
• Responsible for maintaining the cleanliness, safety and accountability of the site. This includes cleaning community spaces, cleaning community bathrooms, interior and exterior site walks, snow removal, unit checks, accountability conversations, de escalation, etc.
• Collaboration
• Ops staff often assist our peer supporters with organizing and hosting community events because building community is a top priority at our sites
• Ops staff are often considered the hub to help connect community members to appropriate resources, such as case managers, medical outreach, peer supporters, etc

Key Area #2 - MC Programming

• Personal MC community member support
• Build Relationships with MC community members
• Build relationships and establish rapport with community members
• Connect MC community members to resource navigation
• Connect MC community members to personal crisis support as needed
• Assist with coordination of Community Dinners
• Prepare space and set up for dinners
• Make sure plates and utensils are available

Key Area #3 - Conflict Management and Crisis Response

• Conflict Management and Resolution coordination with Site Coordinator and Site Manager
• Provide a supportive role in any Conflict Management or resolution coordination with guidance from Site Coordinator
• Violence/Threats of Violence coordination with Site Manager
• If violence or threats of violence break out at the MC, support Site Coordinator with responding and reporting to Site Manager
• Provide a support role for Exiting community members as necessary with guidance from Site Coordinators

Key area #4 - Metrics and Reporting

• Support Site Coordinator with filling out all Site logs, i,e. Cleaning logs, Site Walks, Meal Temps
• Support Site Manager with data collection and reporting, as needed

Other Responsibilities:

• Other duties as assigned. We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the Micro-Community and the individuals that reside there.

Physical Requirements:

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking, as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Cleaning Requirements:

The position is responsible for maintaining a clean and safe environment in accordance with organizational and regulatory standards. Cleaning tasks may include sweeping, mopping, dusting, and disinfecting surfaces; handling and proper disposal of cleaning supplies and materials; and using cleaning equipment, such as shopvac cleaners as required. Following safety and hygiene protocols to prevent hazards or contamination is essential.

Requirements

Qualifications:

• High School Diploma or equivalent.
• Homeless shelter operations experience is preferred
• At least one year of being successfully housed is preferred
• Experience in operating computerized office equipment and telephones.
• Reliable transportation is preferred.
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural Competence
• Time management
• Excellent written and verbal communication
• Ability to relate to people from diverse backgrounds and experience
• Trauma-Informed approach
• Creativity and flexibility
• Resilience and thick skin

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.