Customer Service Associate

Overnight Customer Service Representative Bilingual PreferredJob Location: 13520 Euclid Ave, Cleveland OH 44112PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.Position OverviewCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.Job ResponsibilitiesProviding outstanding customer service to ensure repeat businessEducating our customers on our products and servicesEnsuring all transactions are completed in compliance with federal, state, and local regulationsFollowing company policies and proceduresMaintaining a balanced cash drawerCompleting all transactions accurately, including cash handlingUsing our point-of-sale system to access information and process transactionsResolving customer complaints or referring complaints to the Store Manager for resolutionHelping to maintain a neat and clean store environment for our customers and team membersPerforming other duties as instructed by managementJob RequirementsPrevious customer service experience in industries such as hospitality, financial services, retail or restaurant is preferredAbility, willingness, and comfort to engage with customersStrong verbal communicationAbility to offer products and services to customers based on their needsExceptional attention to detail and ability to multi-taskProfessional appearance and demeanorMust be honest and have integrityAble to work flexible hours, including early morning, evenings, weekends, and holidaysEnglish fluency is requiredEnglish/Spanish bilingual is a plusPhysical RequirementsMust be able to stand for extended periodsAbility to lift up to 15 lbs. with little assistanceMust be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levelsBenefitsBenefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork ResultsPLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employmentOhio Pay Band $13 - $15 USD PLS