Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant

The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting). Duties include, but are not limited to:

• Supports clinics regarding clinic profile management;
• Collects and updates insurance information from Veterans, family members and other eligible patients;
• Prepares correspondence and memos as needed;
• Screens/receives phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes;
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable;
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage;
• Follows procedures regarding Community Care referrals;
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals;
• Stocks basic office supplies for the executive suite;
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately;
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics;
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional and chronological maturation needs of the adult and/or geriatric patient;
• Assures that all appropriate VA forms are used correctly and regulations followed; and
• Performs additional duties or tasks as assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Monday-Friday, 40 hours per week at the needs of the service-line. Hours will be discussed during the interview process.

Compressed/Flexible: Not available.

Telework: May be authorized at the supervisor's discretion on an ad-hoc basis only

Virtual: This is not a virtual position.

Functional Statement #:

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized.

Notifications:

• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is a LIUNA Bargaining Unit position.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• This position is covered by a special rate.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.