Principal AI Engineer

Software Engineering Principal AI Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This is a hands-on Software Engineering Principal/Architect role embedded directly inside the Salesforce Marketing organization. You will act as the principal technical builder and architect who identifies the most time-consuming, repeatable workflows across Marketing — campaign creation, audience segmentation, content production, performance analysis and reporting — and designs and builds production-grade AI agents that own them end-to-end.

This is not a Solutions Architect, pre-sales, IT, consulting, or marketing automation operations role. You report to Marketing leadership, sit with the Marketing teams doing the work daily, and are measured by concrete business outcomes: workflow hours saved, campaigns shipped faster, and error rates reduced — not tickets closed or systems documented.

You are equally comfortable whiteboarding complex system designs as you are writing production code and shipping working agents. You bring deep software engineering rigor to marketing workflows, understanding that automation here is not purely technical — it must respect brand guidelines, creative judgment, legal/compliance requirements, and human decision points. You know exactly where to draw that line.

Key Responsibilities

• Partner closely with Marketing strategy, operations, and creative leads to surface highest-impact, repeatable workflows
• Design comprehensive end-to-end workflow architectures, identifying automation boundaries, human-in-the-loop decision gates, error handling, retry logic, and fallback paths
• Prioritize opportunities and maintain a clear technical roadmap that balances impact, complexity, and dependencies

Systems Design & Agent Development

• Architect and build scalable, reliable AI agents that execute full marketing workflows (brief generation, audience building, content creation, approval routing, performance reporting, etc.)
• Design and implement distributed systems that securely integrate with Marketing's existing tools: Salesforce Marketing Cloud, Agentforce, Slack, Google Workspace, and internal data platforms
• Apply modern software architecture principles (spec-driven design, event-driven design, microservices patterns where appropriate, observability, fault tolerance) to ensure agents are production-grade and can scale with Marketing's growing demands
• Ship high-quality, secure, testable code using current engineering practices while aggressively leveraging AI coding tools to accelerate delivery

Measurement, Iteration & System Context

• Define and instrument success metrics for every agent (time saved, throughput, accuracy, cost, observability)
• Maintain and evolve a shared, explicit system context repository (architecture decisions, constraints, standards, domain knowledge) that enables reliable AI operation
• Critically review all code — whether human or AI-generated — for correctness, security, performance, and maintainability
• Communicate technical trade-offs and architectural decisions clearly to non-technical Marketing leadership

Required Qualifications

• 9+ years of professional software engineering experience, with at least 4+ years explicitly in software architecture or principal/engineer-level roles
• Strong experience designing and building distributed systems — handling concurrency, state management, fault tolerance, eventual consistency, and observability at scale
• Proven track record shipping production-grade software that real users rely on daily (not just prototypes or internal tools)
• Hands-on experience integrating enterprise platforms via APIs (Salesforce, Marketing Cloud, Slack, Google Workspace, or equivalent)
• Experience designing and deploying AI-assisted agents or LLM-powered workflows in production environments
• Deep comfort with modern development practices: automated testing, CI/CD, infrastructure-as-code, security & compliance controls
• Strong written and verbal communication — able to produce clear architecture diagrams, decision records, workflow maps, and stakeholder updates

Preferred Qualifications

• Hands-on experience with Salesforce Marketing Cloud, Agentforce, or the broader Salesforce platform
• Background that blends deep engineering with product or operations exposure (founding engineer, early-stage startup, or similar)
• Salesforce certifications (Administrator, Marketing Cloud Consultant, Agentforce, etc.) are a plus but not required
• Demonstrated AI-first engineering mindset — extensive real-world use of tools like Claude Code, Cursor, GitHub Copilot, etc., to move faster while maintaining quality
• Advanced skills in prompt engineering, system context design, and evaluation frameworks for reliable AI output
• Passion for marketing technology and a genuine desire to amplify Marketing creativity and velocity through world-class software architecture

If you are a software engineering architect who loves building elegant, reliable systems and wants to apply that craft inside a high-impact Marketing organization, this role is for you. You will have significant autonomy, direct access to stakeholders, and the ability to see the business impact of your architecture and code immediately.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.