Food Server

Server Position at Elmer's

Elmer's is looking for a warm and gracious server to help us with our mission of Delighting our Guests! Servers must have positive Guest interactions, ensure that the Guest's meal is delivered as ordered, that the Guest is satisfied with their meal and service, and anticipate the Guest's needs throughout the meal.

Benefits:

• 50% meals and 30% discount when dining as a Guest (and our food is delicious!)
• Employee assistance program
• Employee referral bonuses
• $10,000 company paid life insurance
• Preventative Care Plan (voluntary)
• Dental Insurance (voluntary)
• Vision Coverage (voluntary)
• Accident and Critical Care Insurance Indemnity plans (voluntary)
• Flexible medical & dependent care accounts (voluntary)
• 401 (K) with a company match (voluntary)
• Paid Time Off hours earned (able to use after 90-days)

Job Duties:

• Follows proper service sequence as defined by ERI.
• Greets Guests in a warm and welcoming manner:
• When Guests are seated at an assigned table, and/or when Guests are waiting to be seated in the lobby and the host/manager is not available.
• Educates Guests on core menu and seasonal menu items.
• Makes suggestions about menu
• Answers questions regarding food, beverages, and service
• Takes food and beverage orders from Guests and enters order into POS for kitchen staff to prepare.
• Communicates any special requests or allergy issues directly with appropriate kitchen staff
• Makes note on POS order of any special requests
• Prepares all non-alcoholic beverage orders and alcoholic beverages in cases where there is no bartender. Relays alcohol orders to bartender as appropriate.
• Ensures that food and beverage orders are delivered in a timely manner and presentation meets Company standards. Obtains any additional items needed and fixes any problems with the order as noted by the Guest.
• Maintains proper dining experience, delivering hot food hot, cold food cold, checking on satisfaction within two minutes of food delivery, fulfilling Guest needs, offering drinks, appetizers, and desserts, replenishing utensils, and refilling beverages when necessary.
• Pre-busses tables by removing plates, silverware, and condiments as Guests are finished.
• Ensures proper payment by reviewing Guest check before delivering to Guest.
• Delivers presented payment to cashier if Guest leaves payment at the table. Brings back correct change and/or credit card slip for signature.
• Assist with special events as needed.
• Assists Guests outside of assigned section as needed to ensure every Guest is delighted.
• After Guest has left the table, wipes down table and seats, vacuums as needed under table, restocks and cleans any necessary table top items (salt & pepper, sugar, etc.).
• Completes side work and extra projects as assigned including, but not limited to, cleaning assigned section and server aisle, restocking food and supplies in server aisle, and cleaning counter, shelves, and equipment.

Qualifications:

EDUCATION:

• High School graduate or equivalent.
• Must be able to speak, read, write, and understand the primary language of the work location and of the Guests who typically visit the work location.
• Must be able to perform simple mathematical calculations and complete computer data entry.
• Must have a valid Food Handler's Card
• Must have a valid Alcohol Server Permit.

EXPERIENCE

• Must have positive interpersonal skills
• Must be able to meet the shift's needs of fluctuating business demands
• Requires knowledge of the sequence of service and dining room procedures, generally involves a minimum of one year as a server or Front of House Support (host, cashier, busser).
• Must be Guest sensitive and possess a sense of timing so that different courses may be served at the proper time.
• Must make quality decisions relying on experience and good judgement with supervisory assistance by the manager on duty.
• Must be able to work independently as well as in a team environment

Working Conditions:

• Must be able to stand and exert fast-paced mobility for periods of up to four hours in length.
• Varying schedule to include morning, evenings, weekends, weekdays, holidays, and extended hours as business dictates.
• A good sense of balance is needed, as is the ability to reach, bend, kneel, and lift and carry trays of up to 40 pounds to the table.
• Subject to wet floors and loud noises.