Market Director

About the job

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.

Company Description

Favorite Healthcare Staffing is the nation's premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services.

What makes Favorite Healthcare Staffing unique? The answer is simple - our people. From the commitment to our communities to our "work hard play hard" mentality, it's our people who define who we are.

Position Details:

Candidates MUST reside in the greater San Antonio area and MUST be able to collaborate in person.

Client Development & Retention

• Conduct client marketing efforts by nurturing existing relationships and identifying new opportunities.
  
  

• Support the Regional VP/Director with strategic client outreach and development in the defined market via a combination of in-person and virtual client engagement to facilitate expanded partnerships including supporting the expansion of service lines and right-shifting to workforce partnerships (FMS/MSP)
  
  

• Management of client and candidate escalations in the defined market as needed by the market teams
  
  

• Lead client introductions for new and reactivated accounts, ensuring proper onboarding and alignment of expectations.
  
  

• Drive client retention and right shifting, increasing revenue and expanding service offerings.
  
  

• Own expected order analysis and ensure accurate entry and maintenance of marketing and assumptive orders.
  
  

• Monitor client cancellation trends and THP DNR (Do Not Return) follow-ups, using data to inform strategy and risk mitigation.
  
  

• Ensuring engagement of the Mobilize application by THPs and Clients within the defined market through strong training and performance development of Market Recruiters.
  
  

Team Management & Coaching

• Manage recruiter performance through regular 1:1 meetings, call reviews and coaching, and KPI reviews.
  
  

• 1:1 meetings and performance reviews to be recorded in Workday
  
  

• Guide recruiters on best practices for fulfillment, candidate engagement, and order prioritization.
  
  

• Balanced assignment of clients to recruiters based on market needs and relationship potential.
  
  

• Strategic and collaborative leadership that fosters team performance.
  
  

Operational Excellence

• Oversee forecasting, quarterly action plans, and market growth initiatives to ensure consistent performance and target achievement.
  
  

• Weekly review, reporting, and in-depth understanding of Power BI analytics and key performance measures for the defined market - understanding the drivers of improvements or declines in the defined market
  
  

• Ensure overall fill rate improvement, holding the team accountable for execution and responsiveness.
  
  

• Partner with compliance to enforce policies and procedures, ensuring all placements meet credentialing and legal standards.
  
  

• Analyze ending contracts and proactively plan backfill or re-engagement strategies.
  
  

Market Strategy & Insights

• Conduct ongoing market research and analysis to inform staffing strategy, pricing, and talent availability.
  
  

• Monitor and adjust margins and markups in collaboration with finance or leadership to ensure profitability.
  
  

• Collaborate daily with the Client Solutions Consultants (CSC) to align client expectations with operational capabilities.
  
  
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Applicants must be able to show proof that they are legally eligible to work in the United States. Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.