Cage Shift Manager

Job Description

Job Description

Core Responsibilities:
Supervise Cage Cashiers and Main Bankers; provide direct oversight and direction during assigned shifts.
Monitor compliance with New York State Video Lottery regulations, internal controls, and company procedures.
Assist in creating and managing shift schedules for cashiers and main bank staff.
Issue cashier banks/drawers; track and manage cash flow through all cages during the shift.
Direct and support cashiers in handling transactions, resolving guest issues, and maintaining service standards.
Maintain accurate cash balances; perform shift reconciliations and variance investigations.
Train associates on procedures, regulations, equipment, and guest service protocols.
Coordinate with Security and Surveillance to ensure a safe environment for guests and employees.
Handle escalated guest concerns and large money transactions professionally.
Role model the company’s guest service program; treat all guests and associates individually and professionally.
Support the Cage Manager with operational reports, staffing needs, and process improvements.
Other duties as assigned.

Qualifications/Requirements:
High School Diploma or GED required; Bachelor’s degree or equivalent experience preferred.
Minimum of three (3) years of progressive supervisory experience in cage operations or cash
handling required or equivalent.
Must be able to obtain and maintain a New York State Gaming License.

Skills & Abilities:
Strong organizational, leadership, and communication skills.
Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping.
Solid understanding of cash management, reconciliation, and regulatory compliance.
Basic math skills (addition, subtraction).
Ability to thrive in a fast-paced, high-volume environment with large financial transactions.

Physical & Scheduling Requirements
Able to lift and carry up to 30 pounds occasionally.
Able to stand/walk for extended periods during shift.
Required to work rotating shifts, including nights, weekends, holidays, and overtime as needed.