Clinic Supervisor - Dental

Clinic Supervisor - Dental

The Clinic Supervisor - Dental manages the day-to-day operations of the dental office. This role supervises support staff and works closely with the Clinic Manager to ensure smooth workflows, consistent use of policies and procedures, and a positive experience for patients.

With a Quality, Customer First, and Compassionate approach, The Clinic Supervisor - Dental will:

• Assigns tasks and provides daily on-site supervision, guidance, and interpretation of established office procedures.
• Ensures all patients are greeted warmly and assisted promptly and professionally.
• Oversees patient triage; obtains and records medical/dental histories and vital signs as needed.
• Assists dentists during procedures and provides backup support to clinical staff when necessary.
• Verifies insurance coverage, obtains copies of insurance cards, and ensures accurate records for billing purposes.
• Collects co-pays and other payments, counsels' patients regarding account balances.
• Participates in Quality Improvement (QI) and Risk Management initiatives; addresses and documents patient concerns following CQI protocols.
• Ensures accuracy, completeness, and confidentiality of patient records at all times.
• Monitors patient flow and wait times to improve overall service delivery.
• Coordinates with the enrollment and back-office teams to optimize patient flow and experience.
• Collaborates with the Clinic Manager to maintain compliance with clinical and operational policies and procedures.
• Reviews and monitors utilization reports to ensure accountability and improve patient access.
• Ensures effective provider and support staff scheduling to optimize resources and meet patient demand.
• Ensures patient needs are being appropriately addressed through scheduling and triage.
• Participates in collaborative measures.
• Follows and initiates policy for standing orders.
• Participates in planning and follow through on CQI measures.
• Oversees dental supplies inventory and ordering.
• Maintains staff levels per FTE guidelines.
• Assists with onboarding, training, and skill assessments for new and existing employees.
• Collaborates with the Clinic Manager to conduct timely and objective staff performance evaluations.
• Fosters a team culture focused on achieving departmental and organizational goals; regularly recognizes and celebrates team achievements.

Minimum Qualifications:

• High School Diploma or general education degree (GED).
• Associates Degree in Medical Staff Services Management preferred.
• Dental Assistant training, and/or 2-4 years related experience and/or training, or the equivalent combination of education and experience.
• Bilingual English/Spanish preferred.
• Community Health Care experience preferred.

Perks and Benefits:

At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!

Sunrise Community Health offers a generous range of benefits.

Generous PTO and Leave Times:

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)

Health, Medical, and Wellness Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program

Financial Benefits:

• Competitive 401K Plan
• Loan Forgiveness Programs*
• Referral Bonus

Professional Development:

• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription

Get Involved:

• Employee Recognition Programs

* Providers can apply for the State or Federal loan repayment program.

Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) Vaccines are required for ALL staff. COVID vaccine is highly encouraged. N95 Testing is required for Clinical positions and facial hair must not interfere with the seal or valve function of the respirator.

Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.