General Manager- Boston / Northeastern United States

$65k - $75k

ESA Management, LLC

Job Description

POSITION PURPOSE AND SUMMARY
Location: Boston / Northeastern United States
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch A Day in the Life video for General Manager
MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.

Completes daily room and Guest Ready room inspections.

Manages ESA Brand Standards and processes while pursuing continuous improvement.

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.

Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.

Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.

Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.

Provides team members with the necessary tools and supplies to perform their jobs.

Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

Efficiently manages rooms to keep all guest rooms in service.

Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.

Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.

Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

Upholds and enforces ESA standards and policy compliance at the hotel level.

Ensures bank deposits are completed in accordance with company policy

Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.

Adheres to federal, state and local employment related laws and regulations.

Performs duties in all aspects of hotel operations as needed

Directly manages an Assistant General Manager / Team Leader.

Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!

Quarterly Bonus (Metrics Based)

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexible Spending Accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
$65-$75K Annually

Apply

Vacancy posted 6 hours ago

Similar jobs that could be interesting for youBased on the General Manager- Boston / Northeastern United States in Wellesley, MA vacancy

General Manager | Boston
$70k - $80k
...Add a Spark to the Ordinary… General Managers are central to the success of... ...staff schedules according to state and local labor laws Review... ...and leading single-store unit operations in high growth hospitality... ...is accurate for this role in Boston at the time of posting. Our...
Suggested
Full time
Local area
Shift work
Weekend work
Blank Street
Boston, MA
1 day ago
General Manager - Boston
$60k - $70k
...Job Description Job Description GENERAL MANAGER TITLE Boxing Club Boston - Assembly Row | Newbury St | North... .../events, and new membership units Cultivate an evergreen source of... ...responsibilities for compliance with State & Federal employment Meet/exceed...
Suggested
Flexible hours
Weekend work
Afternoon shift
Early shift
TITLE Boxing Club
Boston, MA
13 days ago
Senior Enterprise Sales Director NA Outside Sales - Enterprise Core Boston; Remote United State[...]
$130k - $150k
...cutting edge technology and expanding our footprint. Who you are 7+ years of solution sales experience with a history of driving, managing and closing enterprise deals Experience selling software (cloud/SaaS) to large, strategic global accounts Proven ability to hit, or...
Suggested
Remote job
Worldwide
Seismic
Boston, MA
3 days ago
Assistant United States Attorney
Assistant United States Attorneys prosecute all criminal and civil cases brought by the federal government and defend the United States in... ...in the Criminal or Civil Division. This position is located in Boston, MA but additional positions may be filled in Springfield, MA...
Suggested
Work at office
Executive Office for U.S. Attorneys and the Office of the U....
Boston, MA
2 days ago
Assistant United States Attorney
$86.92k - $197.1k
Summary Assistant United States Attorneys prosecute all criminal and civil cases brought by... ...Division. This position is located in Boston but additional positions may be filled... ...Current and Former): The Office of Personnel Management (OPM) must authorize employment offers...
Suggested
Permanent employment
Full time
Temporary work
Part time
Internship
Work at office
Remote work
Relocation
United States Attorneys' Offices
Boston, MA
4 days ago
Enterprise Account Executive - United States - Healthcare
...it can be executed from anywhere in the United States, however the ability to operate in EST,... ...preference for candidates to be based in Boston, Nashville or Chicago. About ElevenLabs... ...In this role you will: # Build and manage a growing portfolio of new accounts across...
Remote job
ElevenLabs
Boston, MA
more than 2 months ago
Senior Director, Global Clinical Operations and Medical Writing Technology (Boston)
...and Medical Writing teams to manage and prioritize the digital and... ...in accordance with federal and state requirements. Actual base salary... ...an E-Verify Employer in the United States. Vertex will make reasonable... ...@vrtx.comSummaryLocation: Boston, MAType: Full time...
Full time
Part time
Work experience placement
Summer work
Remote work
Flexible hours
2 days per week
Vertex Pharmaceuticals
Boston, MA
2 days ago
Human Resources Business Partner Senior Director (Boston)
$227.2k - $340.8k
...talent development, performance management, organizational effectiveness... ...accordance with federal and state requirements. Actual base... ...an E-Verify Employer in the United States. Vertex will make reasonable... ...@vrtx.comSummaryLocation: Boston, MAType: Full time...
Full time
Part time
Summer work
Remote work
Flexible hours
2 days per week
Vertex Pharmaceuticals
Boston, MA
5 hours ago
Senior Director, HR Business Partner (Boston)
$210k - $370k
...biopharmaceutical company. Joining a Boston-based HR team and reporting... ...of the executive and senior management team and work closely with the... ...such as restricted stock units.More about RhythmWe are a dynamic... ...any other class protected by state or federal law. Headquartered...
Part time
Work at office
Local area
Rhythm Pharmaceuticals
Boston, MA
5 hours ago
Assistant General Manager
$100k - $120k
...part of something bigger. Position Purpose: The DC Assistant General Manager is responsible for the success of all operational functions... ...of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Bachelors Degree concentrating...
Full time
Temporary work
Work experience placement
Seasonal work
Work at office
Immediate start
Relocation
Flexible hours
Night shift
Weekend work
The Home Depot
Boston, MA
2 days ago
Area General Manager
...experienced and dynamic Area General Manager- Healthcare to lead our food... ...are located in greater Boston, MA. Incentives: Annual Incentive... ...teams in complex, multi-unit environments. Strong financial... ...by applicable federal, state, or local law. If you need assistance...
Local area
Worldwide
Sodexo
Cambridge, MA
1 hour ago
Associate Director, Aseptic Operations & Training (CGT) (Boston)
$163.2k - $244.8k
...manufacturing across multiple Boston-area sites. The Associate Director... ....Develop, implement and manage the GMP training program to ensure... ...accordance with federal and state requirements. Actual base salary... ...an E-Verify Employer in the United States. Vertex will make reasonable...
Full time
Part time
Summer work
Flexible hours
Vertex Pharmaceuticals
Boston, MA
5 hours ago
U-Haul Moving Center General Manager
$4,300 - $4,500 per month
...0.00 Monthly Location: 985 Mass Ave, Boston, Massachusetts 02118 United States of America U-Haul is looking for a responsible... ..., motivated and thoughtful person to manage one of our moving and storage centers. As General Manager you will be responsible for...
Start working today
Local area
Weekend work
U-Haul
Boston, MA
1 day ago
Senior Director, Demand Generation Growth Marketing Boston; Remote United States; San Diego
$162.7k - $246k
...a fast‑paced team environment and is readily adaptable to changing market and organizational requirements. History of budget management. Willingness to travel. What You’ll Be Doing On a day‑to‑day basis, you will be responsible for leading Global Integrated...
Remote work
Worldwide
Seismic
Boston, MA
4 days ago
Talent Business Partner Director (Boston)
$215k - $240k
...teams, while staying close enough to the day-to-day to coach managers and unblock real issues as they come up. This role... ...programs, plus mobile phone and education allowancesSummaryLocation: United States - Boston Office; United Kingdom - London OfficeType: Full time...
Full time
Part time
Work at office
Work from home
Flexible hours
Day shift
Snyk
Boston, MA
5 hours ago
General Manager - Boston Seaport
$1,000 per month
...now expanding to locations across the United States. Famous for our distinctive tomato sauce... ...s growth, comes new opportunities from management to corporate roles. We offer coaching,... ...looking for an experienced, responsible General Manager with a background in restaurant...
Hourly pay
Full time
Temporary work
Work at office
Relocation package
Flexible hours
Weekend work
Afternoon shift
Sally’s Apizza
Boston, MA
14 days ago
General Manager - Boston
$77k - $108k
...Job Description Job Description The General Manager (GM) is the face of Tatte within our communities and to our guests. General Managers... ...Please note that we hire managers for the greater Boston market, and while we strive to place them in cafés that are convenient...
Hourly pay
Casual work
Work at office
Flexible hours
Shift work
Day shift
Afternoon shift
Tatte Holdings, LLC
Wellesley, MA
24 days ago
Leader, Client Executive (Boston)
$319.8k - $403.1k
...must be based in the Atlanta, Boston, or New York Metro area. Onsite... ...Account Management: Develop and execute a comprehensive... ...grants of Cisco restricted stock units, which vest following continued... ...for this position, by specific state, are listed below:New York City...
Long term contract
Full time
Contract work
Temporary work
Part time
Local area
Remote work
Flexible hours
CISCO Systems
Boston, MA
1 day ago
Operations Associate (Full-Time) - Boston Seaport
$17 - $19 per hour
...with the Operations & Visual Management team in initiating, completing... ...issues, partnering with the General/Store Manager to escalate process... ...by applicable federal, state, or local law. JUST SOME... ...from $17.00- $19.00/ hour in Boston, MA. Please also note, Associates...
Full time
Work experience placement
Local area
Shift work
Weekend work
Alo Yoga
Boston, MA
1 day ago
Operations Associate - Boston
...-oriented Field Operations Associate to join our Boston M.A. team. In this hands-on role, you'll be the heartbeat... ...for every guest. What You’ll Be Doing Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and...
Full time
Summer work
Local area
Flexible hours
Blueground
Boston, MA
1 day ago
Director, IT Business Operations
...OperationsApplylocations: Boston, MA (Main Campus)time... ...and performance management.This role requires occasional... ...to work in the United States. The University is unable... ...ITIL.**Position Type**General Administration**Additional Information**Northeastern University considers factors...
Contract work
Temporary work
Work experience placement
Work at office
3 days per week
Northeastern University
Boston, MA
3 days ago
Operations Manager | View Boston
$75k
## Operations Manager | View BostonApplylocations: Boston, MAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R100123906**LEGENDS & ASM... ...or other reasons. Also, this document in no way states or implies that these are the only duties to be performed...
Hourly pay
Full time
Part time
For contractors
Local area
Shift work
Night shift
Legends Global
Boston, MA
5 days ago
Account Executive (Boston)
...Account Executive (Boston) Account Executive (Boston) Boston, United States Sales & Marketing Hybrid Full-time Rivia is a technology company building a data... ...and optimize go-to-market strategies. Manage the entire sales cycle from lead generation to negotiation...
Full time
Rivia
Boston, MA
2 days ago
Director, Talent Development (Boston)
...Development function, ensuring effective program management, cross-functional coordination,... ...external site).SummaryLocation: AMER - United States - California - San Francisco - One... ...AMER - United States - Massachusetts - Boston - Drydock; AMER - United States - Oregon...
Full time
Part time
For contractors
Autodesk
Boston, MA
5 hours ago
Retail Shop Manager on Duty, Sports Club Boston - Equinox Fitness Clubs
...and enthusiastic Retail Shop Manager‑On‑Duty to join the Equinox Sport Club team at its state‑of‑the‑art location Boston ! This is a great position... ...of happenings and general standards and practices outside... ...legal right to work in the United States. #J-18808-Ljbffr Equinox
Shift work
Equinox
Boston, MA
3 days ago
Account Executive (Boston)
...Account Executive (Boston) Boston, Massachusetts, United States As an Account Executive, your main responsibility is to establish and cultivate relationships... ...and implement beneficial deals with clients, manage projects successfully, and handle client needs while...
Temporary work
recruiterboom
Boston, MA
4 days ago
Travel Nurse RN - Case Manager - $2,460 per week in Boston, MA
$2,460 per week
...Registered Nurse (RN) | Case Manager Location: Boston, MA Agency: Core Medical Group Pay: $2,460 per week Shift Information... ..., with travel and contract positions located across the United States. Our recruiters will help you find the perfect job, whether...
Hourly pay
Weekly pay
Full time
Contract work
Shift work
Core Medical Group
Boston, MA
1 day ago
Travel Nurse RN - Case Manager - $2,479 per week in Boston, MA
$2,479 per week
...Registered Nurse (RN) | Case Manager Location: Boston, MA Agency: AHS Staffing Pay: $2,479 per week Shift Information: Days... ...one of the fastest-growing nurse staffing firms in the United States. We provide travel, temporary and permanent placement services...
Permanent employment
Full time
Contract work
Temporary work
Shift work
TravelNurseSource
Boston, MA
1 day ago
Travel Nurse RN - Case Manager - $2,627 per week in Boston, MA
$2,627 per week
...Registered Nurse (RN) | Case Manager Location: Boston, MA Agency: Stability Healthcare Pay: $2,627 per week Shift Information... ...travel nursing and allied health assignments across the United States. Founded in 2009, our mission is simple: to empower...
Hourly pay
Weekly pay
Full time
Contract work
Flexible hours
Shift work
TravelNurseSource
Boston, MA
1 day ago
Travel Nurse RN - Case Manager - $2,460 per week in Boston, MA
$2,460 per week
...Registered Nurse (RN) | Case Manager Location: Boston, MA Agency: Core Medical Group Pay: $2,460 per week Shift Information... ..., with travel and contract positions located across the United States. Our recruiters will help you find the perfect job, whether...
Hourly pay
Weekly pay
Daily paid
Permanent employment
Full time
Contract work
Temporary work
Relocation
Shift work
TravelNurseSource
Boston, MA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager- Boston / Northeastern United States. Be the first to apply!