Accounting Clerk II

Accounting Clerk Ii/Collections Specialist

Job Duration: 06+ months

Location: Lancaster, NY 14086

Pay Range: $27 - $29 per hour on W2

Description:

The Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments. This position works closely with customers, sales teams, and internal departments to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships while supporting the company's cash flow objectives.

• Monitor accounts receivable aging reports and prioritize collection activities.
• Contact customers via phone, email, and written correspondence regarding past-due invoices.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate records of collection efforts and customer communications.
• Collaborate with Sales, Customer Service, and Finance teams to resolve outstanding account concerns.
• Review customer payment trends and identify potential collection risks.
• Reconcile customer accounts and ensure proper application of payments.
• Prepare weekly and monthly collections status reports.
• Escalate significantly delinquent accounts to management as appropriate. Support month-end closing activities related to accounts receivable.
• Assist in evaluating customer creditworthiness and recommending credit limit adjustments.
• Ensure compliance with company policies, accounting procedures, and customer contractual requirements.
• Promote positive customer relationships while maintaining effective collection practices.

Required:

• 5 years of collection phone experience
• Monitor accounts receivable aging reports and prioritize collection activities.
• Contact customers via phone, email, and written correspondence regarding past-due invoices.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate records of collection efforts and customer communications.
• Collaborate with Sales, Customer Service, and Finance teams to resolve outstanding account concerns.
• Review customer payment trends and identify potential collection risks.
• Reconcile customer accounts and ensure proper application of payments.
• Prepare weekly and monthly collections status reports.
• Escalate significantly delinquent accounts to management as appropriate.
• Support month-end closing activities related to accounts receivable.
• Assist in evaluating customer creditworthiness and recommending credit limit adjustments.
• Ensure compliance with company policies, accounting procedures, and customer contractual requirements.
• Promote positive customer relationships while maintaining effective collection practices.