Medical Receptionist

Medical Receptionist Opportunity at Spero HealthSpero Health is seeking a Medical Receptionist to join our awesome team in Cincinnati! This position supports the mission of "Saving Lives, Instilling Hope and Restoring Relationships" in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!The Medical Receptionist responsibilities include, but are not limited to the following:Provide top-tier customer service, compassion, and empathy to all patients.Efficiently handle patient arrivals, confirming and updating demographic and insurance details at each visit.Manage scheduling for providers, ensuring accuracy and timely adjustments to meet patient needs.Contact patients who have missed appointments to encourage continued treatment.Manage prior authorizations and communicate patient financial responsibilities clearly.Distribute and verify accuracy of required patient forms and handbooks; scan and file documents into the EMR.Process collections, co-payments and facilitate payment plans regularly.Ability to discuss and clarify patient financial responsibilities and insurance status effectively.Maintain a professional office environment, including general upkeep and organization.Delivering excellent phone etiquette for inbound and outbound calls, including appointment reminders, and re-engagement efforts.Handle tasks related to medication destruction and logging.Engage in daily huddles and team meetings to ensure cohesive operations.Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.RequirementsHigh School Diploma required; Associate degree preferredGraduation from an accredited program for Medical Assisting preferred1-3 years experience with Customer Services, Behavioral Health, and/or Healthcare facilities preferred.Minimum of 1 year in a fast-paced medical office environment required.BenefitsMedical, Dental, and Health Savings AccountVision, Life and Disability insurance (100% Company Paid)Generous PTO and paid holidays401(k) retirement program with company matchWellness Programs (Fitness Reimbursement & Smoking Cessation)Employee Assistance Program (EAP)Discounts via Tickets at WorkLoan Forgiveness ProgramsSpero Health is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!Please see the website at for more informationCareer Development and GrowthOpportunities for growth - we encourage our teammates to consider new growth opportunities with us